Exceeding Patient Expectations During COVID-19 and Beyond

The drive for patient-centered care does not stall with coronavirus (COVID-19) and social isolation. Prior to the pandemic, patients struggled with chronic health problems and loneliness, which are further aggravated by physical isolation and anxiety. There are immediate actions in-home organizations can implement to meet patients’ needs. Participants will learn models for framing patient concerns in an optimistic manner, and leave better equipped to address their overall concerns and exceed their expectations during this crisis and beyond.

Webinar Objectives: Review current patient care challenges Identify best practices for supporting patient care during challenging times Outline key short- and long-term steps organizations can implement to support patients Wednesday, April 8, 2020 1 – 2 PM CDT