Axxess CARE FAQs

What is Axxess CARE?

Axxess CARE is a free scheduling and staffing solution that is revolutionizing the delivery of health care in the home by giving home health organizations control to connect with qualified clinicians to provide timely care.

Where is Axxess CARE available?

Axxess CARE is currently available to home health organizations and clinicians in Arizona, California, Florida, Illinois, Indiana, Massachusetts, Michigan, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, Virginia and Wisconsin. Our goal is to eventually make the scheduling and staffing solution available nationwide.

Who can use Axxess CARE?

On the organization side, Axxess CARE is available to Axxess clients and users who use our Axxess Home Health product. It is available and free right now. On the clinician side, Axxess CARE is only open to LVNs, RNs, PTs and PTAs for the moment.

What is Axxess CARE and how does it help clinicians?

Axxess CARE is a new product offered by Axxess that helps clinicians connect with organizations needing help with visits. Axxess CARE is available to clinicians in an app that is free to download from your phone’s app store. How it works is simple: when an organization has visits needing coverage, the visit can be posted to Axxess CARE. A clinician using Axxess CARE can look at the list of visits available and apply for the visits they want to do. The application, documentation, communication, payment, and QA are done using the app. Clinicians can pick up extra visits and make extra money as a contracted nurse for multiple organizations in their area. When using Axxess CARE, your profile on the app is your mobile HR file. That means you fill out the employment application, licenses, background check, and other required documents one time and all organizations using Axxess CARE will have access to it as needed when you apply for a visit.

What devices are compatible with Axxess CARE?

Currently, Axxess CARE is compatible with Android devices (version 4.1.X and higher) and Apple iOS devices (version 8 and higher). In effect, it is available for virtually any mobile device, including all phones and tablets.

Can anyone join?

We have initially released the app to nurses currently using Axxess Home Health but have added  added additional disciplines physical therapist and will continue to add additional disciplines soon.

Do I have to pay to use the app?

Axxess CARE is free to download from your iTunes App or Google Play store.

Can I sign in to Axxess CARE through the Axxess Home Health mobile app?

No, the Axxess CARE app is not integrated with the Axxess Home Health mobile app. The Axxess Home Health mobile app is directly linked to organizations a clinician is employed with. Axxess CARE allows you to view visits from any organization posting visits and will not limit you to organizations you are employed by.

The email associated with my Axxess account is a work email. Can I use a different email for Axxess CARE?

No, at this time you must use the email associated with your Axxess account.

How do I get started?

You can sign up for Axxess CARE in a few simple steps. Download the Axxess CARE app through the App Store or Google Play store. Sign in using your Axxess username and password. Once you are logged in, you will be prompted to set up your profile. For first time users, Axxess CARE will take you directly to your Basic Information screen. Tap on “Next” to start entering your personal information. On this screen, you will enter your name, date of birth, home address and mobile number. Once completed, Axxess CARE gives you a preview of nearby visits. When you tap on any visit, you will be prompted to enter your information for a background check that will take 24 to 48 hours. Continue through all sections until your profile is complete. Once your background check is completed, you will be eligible to apply for posted visits.

How do I get paid?

When you fill in your profile, you will add your bank account information for direct deposit. This information is available only for Braintree, the third party handling the transaction between the organization and you. When your visit documentation is complete and has been approved by QA, the money is released by Braintree to your account.