Axxess CARE FAQs

What is Axxess CARE?

Axxess CARE is a scheduling and staffing solution that is revolutionizing the delivery of healthcare in the home by enabling home healthcare organizations to connect with qualified clinicians to provide timely care.

Where is Axxess CARE available?

Axxess CARE is currently available nationwide for skilled nursing visits. Any organization that uses Axxess Home Health can use Axxess CARE to find coverage for skilled nursing visits. Organizations in the following states can also post physical therapy and occupational therapy visits to Axxess CARE: Arizona, California, Florida, Illinois, Indiana, Massachusetts, Michigan, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Wisconsin.

Who can use Axxess CARE?

Axxess CARE is available to organizations and users with accounts in Axxess Home Health. The following clinicians can apply for and fulfill visits through Axxess CARE: RNs, LVNs, PTs and PTAs.

How does Axxess CARE help clinicians?

Axxess CARE enables clinicians to pick up extra visits and deliver timely care to patients in their local areas. Axxess CARE streamlines the care delivery process by connecting qualified clinicians to home healthcare organizations with visits that need coverage.

When an organization has a visit that needs coverage, the visit can be posted to Axxess CARE. Clinicians using Axxess CARE can look at the list of available visits and apply for the visits they want to fulfill. The application, documentation, communication, payment, and QA processes are completed using the app. By fulfilling visits as contract workers for local home healthcare organizations, clinicians can make extra money and fulfill more patients’ needs through Axxess CARE.

When using Axxess CARE, your profile on the app is your mobile HR file. That means you fill out the employment application, licenses, background check, and other required documents one time and all organizations using Axxess CARE can access and review your information when you apply for a visit.

Clinicians can download the Axxess CARE app from the App Store on an iOS device or Google Play Store on an Android device.

What devices are compatible with Axxess CARE?

Axxess CARE is compatible with Android devices (version 4.1.X and higher) and Apple iOS devices (version 8 and higher). It is available for virtually any mobile device, including phones and tablets.

Can anyone join?

Axxess CARE is available to nurses (RNs and LVNs) nationwide and therapists (PTs and PTAs) in 16 states. We will continue to add other disciplines soon.

Do I have to pay to use the app?

No. The Axxess CARE app is free to download from the App Store or Google Play Store on your mobile device.

Can I log in to Axxess CARE through the Axxess Home Health mobile app?

No. The Axxess Home Health app is linked to your organization’s account. Axxess CARE is designed to enable you to fulfill visits from any organization without being limited to your primary employer.

The email associated with my Axxess account is a work email. Can I use a different email for Axxess CARE?

No. Since Axxess CARE is only available to Axxess users, you must use the email associated with your Axxess account.

How do I get started?

You can sign up for Axxess CARE in a few simple steps:

  1. Download the Axxess CARE app through the App Store or Google Play Store.
  2. Log in using your Axxess username and password.
  3. Once you are logged in, you will be prompted to set up your profile. For first time users, Axxess CARE will take you directly to the Basic Information screen. Click Next to start entering your personal information. On this screen, you will enter your name, date of birth, home address and mobile number.
  4. Once your basic information is entered, Axxess CARE will generate a preview of nearby visits. When you click on a visit, you will be prompted to enter information for a background check that will take 24 to 48 hours.
  5. Continue through all sections until your profile is complete. Once your background check is complete, you will be eligible to apply for posted visits.

Download app ➜ Log in ➜ Enter basic information ➜ Complete background check ➜ Apply for visits

How do I get paid?

When setting up your profile, you will add bank account information for direct deposit. This information will only be available to Braintree, the third-party payment processing company handling the transaction between you and the home healthcare organization. Once your visit documentation is complete and has been approved by QA, Braintree will release the money to your account.