From the Home screen you can open your: Messages, Schedule, and Patients.

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Use the 3 lines in the top left corner to open the drop down navigation window. This allows you to quickly navigate around the mobile app’s features.

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The drop-down navigation allows you to select: Home, My Account, My Messages, My Schedule, My patients, and Help/Support.

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Selecting Home will navigate back to the Home screen.

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My Account

My Account opens your personal profile settings.

You can change your password and choose your display preferences.

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My Messages

My Messages is an inter-agency messaging system that allows you to quickly view and compose messages.

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To view a message, select Inbox, then click on the message you would like to open.

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You can now Trash (delete), Forward or Reply to the message.

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When a message has an attachment, click on the blue attachment to download and open it.

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To compose a New Message, select Compose in the bottom right corner.

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You can select who you are sending the message to and choose a patient, if the message pertains to a patient.

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Add an attachment to a message by selecting the Paper Clip, then select to take a photo or choose an image from your Photo Library.

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Now compose your message or use the Talk to Text feature.

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Use Talk to Text by selecting the Microphone icon, then simply say what you want to type.

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After composing your message, select Send in the top right corner.

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The recipients will receive a HIPAA-compliant message in their inbox prompting them to login to view the message.

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My Schedule

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My Schedule shows your Past Due, Upcoming, Completed Visits, and allows you to schedule New Task items.

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To schedule a new visit, select New Task in the bottom right corner.

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Select the Patient, Episode, Date, Task, and User. Then select Add to schedule the talk.

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After selecting Add, you will receive a notice that your task was saved successfully.

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To view your Monthly Calendar, select the calendar icon at the bottom left.

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The calendar shows your monthly schedule. You can navigate to future and past months by using the arrows on the left and right.

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To open a visit, select a task from either the Past Due or Upcoming list.

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The Visit Note shows the Visit and Episode Comments.

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You can select the Care Plan to open and view the patient’s care plans.

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After viewing the Care Plan, navigate back to the Visit note.

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Now you can select to Start Visit. This will require your location to be turned on and will note the time you started the visit.

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When a visit is started in the app an Orange house symbol shows up on the task line in the patient’s chart. This lets the agency know a clinician is in the patient’s home.

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After Starting the Visit, you can now enter the time in and time out.

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You can document your mileage and add the patient’s vital signs.

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Add personal notes for reference. You can use the Talk to Text feature to document.

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You can choose to document a missed visit by selecting the Missed Visit tab.

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Select to generate an order, if needed. Document if Physician was notified and note the reason for the missed visit.

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Provide your signature for the Missed Visit form.

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Electronic Visit Verification (EVV) allows you to electronically verify a visit with the patient’s signature, start by selecting End and Verify Visit.

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The app uses GPS to verify you are in the proximity of the patient’s home. Ensure your location service is turned on.

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Scroll down and select Verify Visit.

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After the app verifies you are in the correct patient location, the screen for the patient to sign pops up. The patient can sign with either their finger or a stylus, then select Verify Visit.

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Confirm the patient’s signature.

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You can now view the signature with the location and time of the visit.

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A green house now appears next to the scheduled task that indicates the task has been verified with a signature.

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To ensure you have EVV success:

1. Verify the patient’s address is correct in the profile.

2. Ensure you are using the most up-to-date versions of Axxess mobile app and Google Maps.

3. Calibrate your Google maps — open the Google Maps app.

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Select the compass icon in the bottom right corner to calibrate your map with your location.

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My Patients

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Select a patient name from the drop down list or use the search bar.

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Select Info to view patient profile information. Select Edit to make any updates to the patient demographic information.

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Select Call to navigate to your phone and directly call the patient.

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Select Map to navigate from your current location to the patient’s home.

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Selecting: Caregivers, Physicians, Pharmacy, or Emergency Contacts will open a list of names that you can use to select who to call directly. There’s no need to look up phone numbers, simply select the green telephone icon to call.

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Medications gives you the opportunity to view a patient’s active medication profile, including medication interactions.

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Select Warning to view drug interactions.

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Orders allows you to view and create patient orders by episode.

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To create a new order, select the (+) icon in the top right corner

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Select the episode for the order, the physician, order date, title, and description. Click Save or Complete.

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To complete, add your signature and click Save Signature.

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You can view any order by selecting from the list to open.

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Help and Support

We are here to help you!

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