Axxess AgencyCore users do not need to upload a monthly patient file for HHCAHPS surveying. All other organizations can use the following instructions to upload monthly patient information files before the 5th of the month.
Instructions for Uploading Patient Information Files
(If your organization does not use an EHR system, you can create a CAHPS patient information file manually. The Upload File Page in your AxxessCAHPS Portal provides a downloadable File Specifications Template and guidance document for you to easily create a patient information file.)
File Upload Instructions are available in step-by-step video format as well, in our AxxessCAHPS: Product Overview Video tutorial.
If you have any questions, please reach out to us at (214) 575-7711 or CAHPS@axxess.com.