The landing page of Axxess RCM is the Dashboard. It shows at-a-glance EFTs, Claims, Submissions, Pass Rate, Edit/Error Management Aging and Top 10 Error Reason Codes.

Electronic Fund Transfers

The Electronic Fund Transfers section displays agency checks in a bar graph form for the previous seven days and future dates. Hover over the bar graph to see the specifics of the payments including the payer, EFT number, amount and date.

Claim Statuses

  • Claim(s) with Errors – Submitted claims that contain errors and require further actions from the agency. The dollar amount is the combined total of all errored claims. Selecting Claims with Errors will redirect the web page to Claims/Ready to Work/Claims with Errors.

  • Delayed Claim(s) – Submitted claims that have not received a response during the payers allotted time frame. Selecting Delayed Claims will redirect the web page to Claims/Ready to Work/Delayed Claims.

  • Unsubmitted Claims – Created claims saved as a draft. They have not been completed and submitted to the payer. Selecting Unsubmitted Claims will redirect the webpage to Claims/Ready to Work/Unsubmitted Claims.


Submissions (Last 30 Days) shows a line graph with the total count of submitted claims within the previous 30 days. Hovering over the graph specifies how many claims were Institutional versus Professional claims.

  • Institutional – UB04, 837I
  • Professional – HCFA 1500, 837P

Pass Rate

Pass Rate (Last 30 Days) – A percentage calculated from the number of claims Rejected versus Accepted by the payers. The smiley face icon will adjust according to the rate percentage.

Edit/Error Management Aging

Edit/Error Management Aging (Last 1 Year) – Shows claim statuses categorized into aging buckets. Totals of each claim status is available on the last column.

Top 10 Error Reason Codes

A pie chart that displays statistical data of the most common error codes. Hovering over the graph displays the following details:

  • Category Code – The classification each claim status is housed under.
  • Status Code – A two-digit code that represents the status of the claim.
  • Percentage – The fraction each Reason Code has in relation to the total sum.
  • Total Count – The sum of claims with the specified Reason Code.