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Visits in Progress

How can I communicate with the clinician?

You can message the clinician via AxxessCARE or call the clinician directly.

What notes and visits can be documented?

All visits and notes can be documented via the AxxessCARE mobile app or AgencyCore online or mobile app.

Is EVV available in AxxessCARE?

Yes, EVV is available in the AxxessCARE mobile app.

How can I edit task details?

From the AxxessCARE site, you may edit visit details, pay rate, address, and special instructions within the visit details.  Simply log into AxxessCARE, click on the visit, and click on the edit icon next to the item you wish to edit.  If you need to change the type of visit, you will need to delete the visit from AgencyCore and repost the corrected visit to AxxessCARE.

How will the clinician identify themselves to the patient?

The app will have a built-in name badge that the clinician will present.  It will identify the clinician by name, picture, and credential, the agency, and the agency's contact information.

What happens with missed visits?  Am I still required to pay?

You will only pay for visits that have been completed.  If a clinician cannot see a patient for any reason, they must return that visit to the agency to be rescheduled or marked as missed.