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Getting Paid

I set up my payment account. Why can’t I apply for visits?

Once you enter your bank account, the app verifies your information. Once the verification is complete, you will be able to apply for visits.

Who pays me for my visits?

The agency that posted the visit will pay you.

Who sets the visit payment?

The agency sets the visit rate prior to posting the visit. You can see the pay rate on the visit posting so you will know how much the visit will pay before you apply.

Will I know how much the visit will pay before I apply?

Yes. You can view the visit rate right on the visit posting so you can apply for the best paying visits in your area.

Can the agency change the pay rate after I apply?

The agency may change the pay rate up until the visit is assigned. Once the agency assigns the visit, the pay rate is set and cannot be changed.

How do I get paid?

Set up direct deposit by entering your bank routing number and account number into the AxxessCARE mobile app. Once you complete your visit and it is approved, funds will be added to your account that you previously set up.

Does AxxessCARE guarantee payment?

AxxessCARE does not guarantee payment. However, when an agency assigns a visit, the visit rate amount is charged to the agency’s payment source on file and put on hold until the note is completed and funds are released.

What if I don’t want to enter my account information? Can I request to be paid via check or some other method?

The only method of payment currently supported by AxxessCARE is direct deposit. You must enter your account information into the AxxessCARE app before you can apply for a visit. Rest assured that your account information will not be made available to anyone but you.

Can I change my direct deposit information?

Yes, you can change your direct deposit information by going to Menu à Payment Account. This will open your direct deposit set up and you may make any changes necessary.

Can I have more than one account set up for direct deposit?

No. At this time, you may only have one account set up for direct deposit.

How do taxes get taken out?

Since you are not an employee of the agency or AxxessCARE, no taxes are taken out. You would calculate the taxes owed as part of your personal filing.

Will Axxess send me 1099 for the work I did through AxxessCARE?

No. All tax information will need to come from the home health agencies that have paid you.

Does Axxess get a percentage of what I get paid?

The money you earn is yours to keep. Axxess does not take any percentage of your pay.

Is documentation required prior to receiving payment?

Yes, a visit must have documentation completed and approved by QA before funds are released into your account.

How does it affect my payment if my documentation is returned?

If your document is returned by QA, it must be approved by QA before payment is released. Be sure to correct your returned document in a timely manner so it can be released for payment.

Will I be paid for a missed visit if the patient isn’t home after confirming the visit?

There is not a way to be paid for missed visits through AxxessCARE at the present time. Please contact the agency for their policy on missed visit payments, if any.

Will I be paid mileage?

There is no separate payment for mileage.

Can I get reimbursed for supplies I purchase for patient care?

The agency is responsible for having supplies in the patient’s home. You can call or message the agency to confirm supplies are available in the home. “Car stock” is not currently reimbursed by the agency.