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Applying for Visits

How do I apply for a visit?

You may apply for visits once your background has cleared, your license has been added and verified, and your deposit information entered. Just log in, go to Visits from the home screen, tap on a posted visit you are interested in and tap apply. Once you tap apply, the facility will receive a notification that someone has applied for the visit. It's that easy!

When I go to view available visits, there are no visits found. Is there a way I can expand my search?

AxxessCARE will search available visits based on your preferences and the competencies you have selected. If there are no visits found or very few visits listed, check your filter settings for required pay range and visit distance to ensure they are not too restrictive. You will also want to review your nursing competencies and make sure you have selected all that apply. You may access your filters directly from the Visits screen. Tap on the Filters button located at the bottom-right corner of your screen.

How can I see the visits I have applied for?

You can utilize the visit filter search to only view visits that you have applied for by clicking Filters located at the bottom of your screen and then click Applied.

Can an agency directly send me a visit link?

Agencies cannot directly send visits to a specific professional. The agency name is listed under the visit posting so you can easily spot the agencies you have worked with previously.

How many visits can I apply for in a day?

There is no current limit to how many visits you may apply for in a single day. However, at the moment you can only be assigned six visits per day.

Can the agency I am applying to see other agencies I am applying to?

No, an agency will not be able to see other agencies where you have submitted your application.

How will I know if I have been assigned a visit?

Once an agency assigns you a visit, you will receive a push notification and an AxxessCARE message on your device that you have been assigned a new visit. At that time, you will need to accept or decline the visit within the allotted time.

When an agency assigns me a visit, will this make me their employee?

No. When you apply for visits through the AxxessCARE app, you will be doing so as an independent contractor.

Can I apply for visits listed by an agency I am employed with?

There are no restrictions on applying for visits if you are already an employee. However, due to the payment structure, you may want to consult with your agency.

Can I withdraw my application after I have applied?

Yes, you can withdraw your application before you have been assigned by the agency. Go to Visits from the home screen, filter to your applied visits, tap on the visit in question, and then tap on the Withdraw Application button located in the bottom-right corner of your screen. Confirm your withdrawal. This will remove your application and the visit posting will return to visits in your area.

What if I've already been assigned a visit, can I still withdraw my application?

If you have been assigned a visit that you are unable to complete, you must return that visit to the agency. From the home page, tap Schedule, then tap the visit you want to return, and tap Return, located in the bottom-right corner of your screen. You will be prompted to select a return reason, agree to the Terms of Cancellation, and sign the returned visit. The agency will be notified so they can repost the visit, if needed. The best practice would be to call the agency in addition to returning the visit.

How long do I have to return a visit once I've been assigned?

You may return an assigned visit until the scheduled date of the visit. Once the scheduled date has arrived, it will be considered a missed visit. It is very important to communicate with the agency in a timely manner if you need to cancel an assignment so the agency may assign someone else.

Can I reapply to a visit if I have withdrawn my application?

Once you withdraw your application, the visit will return to the Visits page and you can reapply as long as the visit is available.

Can an agency unassign me from a visit once I’ve accepted the assignment?

Yes, agencies can unassign you from a visit if it needs to be rescheduled, the patient has refused, the patient has been hospitalized, or other reasons. If you have been unassigned, you will receive notification via text, email, and push notification and that assignment will not count toward the daily maximum of six visits.