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AxxessCARE Homepage Guide

 

 


HOME PAGE

 

  1. ALERTS

    1. NOT STARTED

i. This metric shows you the number of AxxessCARE visits that a clinician has not yet started.

(1). Visits are in this category when your agency has assigned the visit to the clinician and the clinician has accepted the visit. However, the clinician has not started the visit.

 

ii. Click on the hyperlink "Not Started".

(1). You will see the details of the assigned visits that have not been started with their adjacent details in Visit Title, Patient Name, Visit Date, Professional's Name, Assigned Date, and Status.

(2). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, and Start/End Date.

 

b. PENDING ACCEPTANCE

i. This metric shows you the number of AxxessCARE visits that are Pending Acceptance from clinicians.

(1). Visits are in this category when your agency has assigned a visit to a clinician, and your agency is waiting for the clinician to confirm final acceptance of the visit.

 

ii. Click on the hyperlink "Pending Acceptance".

(1). You will see the details of visits that have not been accepted with its adjacent details in Visit Title, Patient's Name, Visit Date, Professional's Name, Assigned Date, and Status.

(2). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

c. PAST DUE

i. This metric shows you the number of past due AxxessCARE Visits for your agency.

(1). Visits are in this category when the visit has been initiated but the necessary notes and documents have not been submitted by the clinician.

 

ii. Click on the hyperlink "Past Due".

(1). You will see the details of the Past Due Visits with its adjacent details in Visit Title, Patient's Name, Visit Date, Professional's Name, Assigned Date, and Status.

(2). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, and Start/End Date.

 

d. SCHEDULED TODAY

i. This metric shows you the number of AxxessCARE visits that are scheduled for today.

 

ii. Click on the hyperlink "Scheduled Today".

(1). You will see the details of the visits that are scheduled today with its adjacent details in Visit Title, Patient's Name, Visit Date, Professional's Name, Assigned Date, and Status.

(2). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

e. PENDING QA

i. This metric shows you the number of AxxessCARE visits that are pending Quality Assurance review from your agency.

(1). Visits in this category indicate a clinician has completed the visit, submitted the necessary documentation and is awaiting your agency's review/approval.

 

ii. Click on the hyperlink "Pending QA".

(1). You will see the details of visits that are pending Quality Assurance review with its adjacent details in Visit Title, Patient's Name, Visit Date, Electronic Visit Verification, Document, Professional's Name, Completed Visit Date, and QA Reviewer

(2). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

  1. VISITS

a. This section shows you the distinct visits that have been posted by your agency. They are ordered by the most recent or upcoming date.

 

b. Click on "View Visit" on the bottom right-hand corner of a specific visit.

 

i. You will see some information about the visit your agency has posted. Such as:

(1). Name of the Patient

(2). Visit Type and Task Type

(3). Date of the Visit

(4). Additional details/tasks of the visit not requiring HIPPA protection.

(5). Pay Rate of the visit

(6). Address of the visit

(7). HIPAA-protected special instructions

(8). Post Externally

(9). Remove visit

 

Applicants will only see information from numbers 2 through 5 of the list above. The zip code of the address will be visible to attract nearby clinician applications. To remain HIPAA-compliant, the rest of the information will only be displayed temporarily to the assigned clinician.

 

You will also see applicants for this visit (if any) on the right-hand side of the page.

 

(1.). Click on a clinician profile.

 

(a). The left window should display a photograph of the clinician as well as their Discipline, Experience, Resume; Availability, and the clinician's Star Rating with Reviews from other agencies.

 

(b). On the right, you will see their credentials:

(i). Licenses

(ii). Certifications

(iii). Any additional documents

 

(c). You will also see:

(i). Background Verification Completion Date

(ii). Office of Inspector General Check Completion Date

 

 

3. MESSAGES

a.  This section shows all the messages received between your agency and clinicians that are applying or have been assigned a visit.

i. Please note that these messages are ordered by the most recent date.

 


Side Bar

 

  1. Home

a. This page shows you:

i. Alerts

ii. Visits

iii. Messages

 

2. VISITS

a. Posted

i. This page shows the AxxessCARE visits that your agency has posted and the associated details in Visit Title, Patient's Name, Visit Date, Expiration Time, Number of Applicants, Whom the visit was posted by, and Posted Date of the visit.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

b. Assigned

i. This page shows you the AxxessCARE visits that have been assigned/scheduled by your Agency and its associated details in Visit Title, Patient's Name, Visit Date, Professional's Name, Assigned Date, and Status.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

c. Started

i. This page shows you the AxxessCARE visits that have been started by a clinician, but necessary notes and documentation have not yet been submitted. This page shows details in Visit Title, Patient's Name, Visit Date, Professional's Name, Assigned Date, and Status.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

d. Completed

i. This page shows you all the AxxessCARE visits that have been completed by a clinician and are awaiting Quality Assurance review from your agency. This page shows details in Visit Title, Patient Name, Visit Date, Electronic Visit Verification, Documents associated, Professional's Name, QA Reviewer's Name, Completed Date, and Payment Status.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

e. Returned

i. This page shows you the AxxessCARE visits that have been returned by the clinician.

Visits are in this category when the clinician is unable to complete the visit after it has been assigned and acc

ii. This page shows details in Visit Title, Patient's Name, Visit Date, Visit Notes, Professional's Name, and Assigned Date.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

f. History

i. This page shows you the history of all AxxessCARE visits that your agency has posted and the associated details in Visit Title, Patient's Name, Visit Date, Electronic Visit Verification documents, Visit Status, Documents, Professional's Name, and Posted Date.

(1). Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

  1. Documentation

    1. PENDING QA

i. This page shows you the AxxessCARE visits that are pending in Quality Assurance and the associated details in Visit Title, Patient's Name, Visit Date, Electronic Visit Verification, Visit Document, Professional's Name, Completed Visit Date, and QA Reviewer's Name.

ii. Please note that on the top of the page you have several options to filter and search visits through Visit Title, Patient's Name, Start/End Date.

 

b. RETURNED BY QA

i. This page shows you the AxxessCARE visits that have been returned during Quality Assurance review. This page also shows you the respective Returned Visit's details in: Visit Title, Patient's Name, Visit Date, Electronic Visit Verification, Visit Document, Professional's Name, Completed Visit Date and QA Reviewer's Name.

(1). These visits are pending until the clinician completes the necessary changes.

 

  1. Transaction History

    1. This page shows you the history of your agency's completed AxxessCARE visits with its associated details in Visit Title, Patient's Name, Visit Date, Professional's Name, Status, Document, Transaction Number, Transaction Date, and Dollar Amount.