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CHAP Verified FAQs
ACHC Certified FAQs
Intake/Scheduling
Schedule Center Overview
Video – Scheduling for Administrators
Client Information
Video – Tracking Intake and Referrals
Scheduling New Client Task
Intake / Scheduling FAQs
Billing Center
Billing Center Overview
Adjustment Codes
Video – Payor Setup and Billing
Posting Managed Care Payments
Field Staff
Paraprofessional Care Plan
Comprehensive Plan of Care
Paraprofessional Documentation
Creating a New Order
Video – HomeCare | Mobile App
Communication Note
Video – Understanding Clinical/Non-Clinical Planner
Video – Continuous Care Note Documentation
Clerical
Facility Information
Physician Information
Employee Information
Orders Management
Video – Orders Management
Supplies
Document Upload Types
Immunization Profile
Processing Payroll
Video – Completing Payroll
Client Documents
Video – Client and Patient Chart Review
Client Chart Overview
Edit Client
Users
Video – Add a New User
HomeCare eMAR Chart Tutorial
Video – Agency Reports
Video – OASIS Functionality and Export
Video – Alert Center Setup
Family Portal
Video – Quality Assurance (QA) Center
Clerical FAQs
Mobile and EVV
Video – HomeCare Mobile and EVV
HomeCare Electronic Visit Verification (EVV)
HomeCare Android Overview
HomeCare iOS Overview
Integrations
CareBridge EVV Integration
CareBridge EVV Integration Update in Wyoming
EVV Exception Center
EVV Payer ID
HHAeXchange EVV Integration
Forcura Document Management
McKesson
Sandata EVV Integration
Tellus EVV Integration
WorldView Document Management
Training & Webinars
Training Videos
Training Manuals
Software Updates
Add Task Time to Daily Living Tasks
Load Previous Notes Permissions Update
Alert Center Updates
Incident Log Updates
Download Client Chart
Mobile Client Chart Updates
Daily Living Task Alerts
Mobile Navigation Updates
Unassign Client Tasks When Schedule Overlaps
New Scheduling Features
Add CARCs and RARCs to Claim Adjustments
Filter Claims by Authorization Status
Mobile Wound Documentation
Multiple Payers on Remittance Advice
General Ledger Report Updates
Medication Alerts
Alert Center Notes
Authorization Manager
Employee Proximity Mapping
Mileage and Travel Time Types
Suppress Client Information on Invoices
Payroll Classifications
Filter by Tags in Organization Schedule
Filter by Tags in Caregiver Matching
Link Visit Documentation to Claims and Invoices
Pay Period Split by Day and Time
Other Order Delivery Method
Client Deposit Balance Report
Missed Visits on Mobile
Staffing Invoice Update
Mobile eTAR Addendum
Mileage and Travel Time Calculator Enhancements
Wound Flowsheets Quick Report
Physician Portal Updates
Resubmitted Claims on Claim & Invoice Activity Report
Mobile eMAR Addendum
Physician Portal
Pediatric Fall Risk Assessment
Visit Export Report (HHAeXchange)
Mileage and Travel Time Calculator
COVID-19 Vaccine Dose Updates
Meal Breaks
Family Portal Invoices Update
Load Previous Notes
Billable Mileage
Physician Signature Not Required
Client Insurance Updates
Invoice Refunds
Fee-Based Authorization
Create New Inquiry
Links in Orders Management
Private (Self) Pay in Payment Sources
Payroll Shift Differentials
Payroll Task Details
Orders Management Notes
Fall Risk and Supply Worksheet in Assessments
Revenue Custom Account in COA Mapping
Client Contacts Update
Mobile Physician Order Addendum
Pay Rates by Location
EVV Log Updates
Unbilled Accounts Receivable Report
Tellus EVV Integration Update
Fee-Based Scheduling
Fall Risk Report
Collections Center
Sandata EVV Integration Update (Wisconsin)
Supply Utilization Reports
Earned Revenue Report Update
General Ledger Report Revenue Recognition
License and Compliance Tracking Updates
Month-End AR Report Aging Buckets
COVID-19 Vaccinations Report
Fall Risk Assessment Addendum
Gross Profit in Schedule Summary
EVV Time Management Alerts
Chart of Accounts Mapping
Billing and Financial Tabs in Company Setup
Mobile Seizure Record Addendum
View Task Documentation in Family Portal
Oxygen Safety Risk Report
Client Bill Rates Report
Primary Payer for Private Pay Clients
EVV Time Manual Adjustment Icons
Oxygen Safety Risk Quick Report
Addenda Tab in Assessments
Mobile Narrative Addendum
Unlink Claims/Invoices From Remits
Skilled Nurse Pediatric Visit Note
Payer Documents
Mobile Suction Log Addendum
Claim and Invoice Balances
Private Pay Client Statement Report
Invoice Comments
Gender Pronouns
Visit Tracking Updates
COVID-19 Immunization Logs
Remittance Posting Updates
Mobile Supply Worksheet Addendum
New User Limitations
Responsive Navigation Menu
Employee Chart Limitations
Transfer Invoice Overpayments
Employee Emergency Contacts
Temperature in COVID-19 Screenings
Immunization Profile in Assessments
Oxygen Risk Assessment Addendum
Company Setup Enhancements
Alternate Remittance Addresses
Private Pay Deposits
General Ledger Report
Enhanced Payroll Rounding Policies
Postal Code Report
Task Reassignment Tracking
Dashboard Updates
Create Claims by Authorization
Care Plans for Upcoming Care Periods
Remittance Posting
COVID-19 Screening Updates
Client Contact Payer Addresses
Alert Center Enhancements
Courtesy Billing
ST Pediatric Documentation
Company Logos on Invoices
OT Pediatric Documentation
Bulk Resubmit Visits
Month-End AR Roll Forward Report
Schedule Conflict Filtering
PT Pediatric Documentation
Payer Rounding Policies
COVID-19 Screening Updates
Infectious Disease Screening Report
Agency Schedule Updates
Earned Revenue Report
Month-End AR Report
Mobile App Spanish Translations
Schedule Center Updates
Mobile Task Details Screen Updates
EVV Grey House for All Visits
Mobile Clock-In Restrictions
Default Facility Type
Claim and Invoice Notes
Midnight Split Billing
Physician Certification Statement
Client Voice Recording
Mobile COVID-19 Screening
Non-Medical Assessment
Telehealth Visit Note
COVID-19 Teaching Guides
Electronic ID Badge for Essential Personnel
Filter QA Center/Alert Center by Tags
Infectious Disease Profile/COVID-19 Screening
Plan of Care CoP Updates
Emergency Preparedness Report
Coronavirus (COVID-19) Resources
EDI Export Report (HHAeXchange) Updates
Custom Service Documentation
Mobile Skilled Nurse Visit Note
Indiana Overhead Calculations
Task Verification Buttons Relabeled Clock In/Clock Out
Single Clock In/Out for Consecutive Visits
Color Change for Documents Returned from QA
EVV Exception Center
Multiple Addresses & Community Services
Mobile Documentation Guided Validations
Mobile Offline EVV & Documentation
OASIS-D1
Billing Provider Secondary IDs
Payer Categories
Payroll CSV Export
Tellus EVV Integration
Suppress NPI on Claims
Schedule Summary
Client Advocate Role
Family Provider Limits
Payment/Adjustment Report
Claim & Invoice Activity Report
Admission Type Update (UB-04)
EVV Grey House
Preventing Future Documentation
Referral Tracking Report
Employee Document Management
Mobile Note Validations
Custom Care Plan Updates
Branch Level Tax ID
Closed Accounting
EVV Geofence Update
Personnel Notes
EDI Export Report (HHAeXchange)
New Mobile Documentation
Getting Started
Axxess Home Care
Home Care Implementation
Signing In and Out
System Setup
Edit Profile
Reset Signature
Manage Company Information
Menu Bar
Dashboard
HITRUST FAQs
CHAP Verified FAQs
ACHC Certified FAQs
Intake/Scheduling
Schedule Center Overview
Video – Scheduling for Administrators
Client Information
Video – Tracking Intake and Referrals
Scheduling New Client Task
Intake / Scheduling FAQs
Billing Center
Billing Center Overview
Adjustment Codes
Video – Payor Setup and Billing
Posting Managed Care Payments
Field Staff
Paraprofessional Care Plan
Comprehensive Plan of Care
Paraprofessional Documentation
Creating a New Order
Video – HomeCare | Mobile App
Communication Note
Video – Understanding Clinical/Non-Clinical Planner
Video – Continuous Care Note Documentation
Clerical
Facility Information
Physician Information
Employee Information
Orders Management
Video – Orders Management
Supplies
Document Upload Types
Immunization Profile
Processing Payroll
Video – Completing Payroll
Client Documents
Video – Client and Patient Chart Review
Client Chart Overview
Edit Client
Users
Video – Add a New User
HomeCare eMAR Chart Tutorial
Video – Agency Reports
Video – OASIS Functionality and Export
Video – Alert Center Setup
Family Portal
Video – Quality Assurance (QA) Center
Clerical FAQs
Mobile and EVV
Video – HomeCare Mobile and EVV
HomeCare Electronic Visit Verification (EVV)
HomeCare Android Overview
HomeCare iOS Overview
Integrations
CareBridge EVV Integration
CareBridge EVV Integration Update in Wyoming
EVV Exception Center
EVV Payer ID
HHAeXchange EVV Integration
Forcura Document Management
McKesson
Sandata EVV Integration
Tellus EVV Integration
WorldView Document Management
Training & Webinars
Training Videos
Training Manuals
Software Updates
Add Task Time to Daily Living Tasks
Load Previous Notes Permissions Update
Alert Center Updates
Incident Log Updates
Download Client Chart
Mobile Client Chart Updates
Daily Living Task Alerts
Mobile Navigation Updates
Unassign Client Tasks When Schedule Overlaps
New Scheduling Features
Add CARCs and RARCs to Claim Adjustments
Filter Claims by Authorization Status
Mobile Wound Documentation
Multiple Payers on Remittance Advice
General Ledger Report Updates
Medication Alerts
Alert Center Notes
Authorization Manager
Employee Proximity Mapping
Mileage and Travel Time Types
Suppress Client Information on Invoices
Payroll Classifications
Filter by Tags in Organization Schedule
Filter by Tags in Caregiver Matching
Link Visit Documentation to Claims and Invoices
Pay Period Split by Day and Time
Other Order Delivery Method
Client Deposit Balance Report
Missed Visits on Mobile
Staffing Invoice Update
Mobile eTAR Addendum
Mileage and Travel Time Calculator Enhancements
Wound Flowsheets Quick Report
Physician Portal Updates
Resubmitted Claims on Claim & Invoice Activity Report
Mobile eMAR Addendum
Physician Portal
Pediatric Fall Risk Assessment
Visit Export Report (HHAeXchange)
Mileage and Travel Time Calculator
COVID-19 Vaccine Dose Updates
Meal Breaks
Family Portal Invoices Update
Load Previous Notes
Billable Mileage
Physician Signature Not Required
Client Insurance Updates
Invoice Refunds
Fee-Based Authorization
Create New Inquiry
Links in Orders Management
Private (Self) Pay in Payment Sources
Payroll Shift Differentials
Payroll Task Details
Orders Management Notes
Fall Risk and Supply Worksheet in Assessments
Revenue Custom Account in COA Mapping
Client Contacts Update
Mobile Physician Order Addendum
Pay Rates by Location
EVV Log Updates
Unbilled Accounts Receivable Report
Tellus EVV Integration Update
Fee-Based Scheduling
Fall Risk Report
Collections Center
Sandata EVV Integration Update (Wisconsin)
Supply Utilization Reports
Earned Revenue Report Update
General Ledger Report Revenue Recognition
License and Compliance Tracking Updates
Month-End AR Report Aging Buckets
COVID-19 Vaccinations Report
Fall Risk Assessment Addendum
Gross Profit in Schedule Summary
EVV Time Management Alerts
Chart of Accounts Mapping
Billing and Financial Tabs in Company Setup
Mobile Seizure Record Addendum
View Task Documentation in Family Portal
Oxygen Safety Risk Report
Client Bill Rates Report
Primary Payer for Private Pay Clients
EVV Time Manual Adjustment Icons
Oxygen Safety Risk Quick Report
Addenda Tab in Assessments
Mobile Narrative Addendum
Unlink Claims/Invoices From Remits
Skilled Nurse Pediatric Visit Note
Payer Documents
Mobile Suction Log Addendum
Claim and Invoice Balances
Private Pay Client Statement Report
Invoice Comments
Gender Pronouns
Visit Tracking Updates
COVID-19 Immunization Logs
Remittance Posting Updates
Mobile Supply Worksheet Addendum
New User Limitations
Responsive Navigation Menu
Employee Chart Limitations
Transfer Invoice Overpayments
Employee Emergency Contacts
Temperature in COVID-19 Screenings
Immunization Profile in Assessments
Oxygen Risk Assessment Addendum
Company Setup Enhancements
Alternate Remittance Addresses
Private Pay Deposits
General Ledger Report
Enhanced Payroll Rounding Policies
Postal Code Report
Task Reassignment Tracking
Dashboard Updates
Create Claims by Authorization
Care Plans for Upcoming Care Periods
Remittance Posting
COVID-19 Screening Updates
Client Contact Payer Addresses
Alert Center Enhancements
Courtesy Billing
ST Pediatric Documentation
Company Logos on Invoices
OT Pediatric Documentation
Bulk Resubmit Visits
Month-End AR Roll Forward Report
Schedule Conflict Filtering
PT Pediatric Documentation
Payer Rounding Policies
COVID-19 Screening Updates
Infectious Disease Screening Report
Agency Schedule Updates
Earned Revenue Report
Month-End AR Report
Mobile App Spanish Translations
Schedule Center Updates
Mobile Task Details Screen Updates
EVV Grey House for All Visits
Mobile Clock-In Restrictions
Default Facility Type
Claim and Invoice Notes
Midnight Split Billing
Physician Certification Statement
Client Voice Recording
Mobile COVID-19 Screening
Non-Medical Assessment
Telehealth Visit Note
COVID-19 Teaching Guides
Electronic ID Badge for Essential Personnel
Filter QA Center/Alert Center by Tags
Infectious Disease Profile/COVID-19 Screening
Plan of Care CoP Updates
Emergency Preparedness Report
Coronavirus (COVID-19) Resources
EDI Export Report (HHAeXchange) Updates
Custom Service Documentation
Mobile Skilled Nurse Visit Note
Indiana Overhead Calculations
Task Verification Buttons Relabeled Clock In/Clock Out
Single Clock In/Out for Consecutive Visits
Color Change for Documents Returned from QA
EVV Exception Center
Multiple Addresses & Community Services
Mobile Documentation Guided Validations
Mobile Offline EVV & Documentation
OASIS-D1
Billing Provider Secondary IDs
Payer Categories
Payroll CSV Export
Tellus EVV Integration
Suppress NPI on Claims
Schedule Summary
Client Advocate Role
Family Provider Limits
Payment/Adjustment Report
Claim & Invoice Activity Report
Admission Type Update (UB-04)
EVV Grey House
Preventing Future Documentation
Referral Tracking Report
Employee Document Management
Mobile Note Validations
Custom Care Plan Updates
Branch Level Tax ID
Closed Accounting
EVV Geofence Update
Personnel Notes
EDI Export Report (HHAeXchange)
New Mobile Documentation
Video – Orders Management
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