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Training Videos


Watch Axxess Hospice training videos on demand.

Setup & Dashboards


Axxess Hospice can be customized to match your organization’s specific needs and accommodate your workflow. This video provides all the information you need to set up your company in Axxess Hospice, add referrals, and get to the patient’s bedside. It also reviews operational dashboards and provides an overview of orders management.


Intake & Scheduling


This video provides step-by-step instructions for intake and scheduling processes in Axxess Hospice, including adding inquiries and referrals and navigating through the Schedule Center.


Hospice Admission: RN Initial/Comprehensive Assessment


This video provides step-by-step instructions for completing an RN Initial/Comprehensive Assessment to admit a patient to hospice.


Hospice Admission: Medication Profile


This video provides step-by-step instructions on the admission process for reviewing and adding medications to the Medication Profile. The information in this video is also useful for medication management at any stage during the hospice stay.


Hospice Admission: Entering Frequencies


This video provides step-by-step instructions for entering visit frequencies from the RN Initial/Comprehensive Assessment. This video also covers updating visit frequencies once they are entered.


Hospice Admission: Additional Admission Documents


This video provides step-by-step instructions for completing additional documents during the admission process, including the Clinical Evaluation/LCD Visit, Hospice Aide Care Plan and Bereavement Assessment.


Hospice Admission: HIS Documentation and Completing the Admission


This video provides step-by-step instructions for completing the admission documentation process, including answering the HIS questions, checking for errors and signing off on the RN Initial/Comprehensive Assessment to complete the admission.


Clinical Operations


This video details clinical operations, including setting up and running IDG meetings, performing quality assurance processes in the QA Center, reviewing HIS documentation in the HIS Export Manager, co-signing documents through the Pending Co-Signature page, interpreting clinical reports in the Report Center, and interpreting information in the Schedule Dashboard, Patients Dashboard and Admin Dashboard.


IDG Preparation for Clinicians


This video provides step-by-step instructions on how clinicians should prepare for IDG review processes in Axxess Hospice. The video details the process for reviewing and updating comprehensive assessments and regular visits, as well as how to update the Plan of Care and visit frequencies from visit documentation. The processes outlined in this video enable clinicians to prepare for IDG reviews as a part of their routine visit processes.


This video also outlines the process for manually updating IDG summaries, which is especially useful for volunteer coordinators and for patients being seen less frequently than every two weeks.


Skilled Nursing Documentation


This video provides step-by-step instructions for completing the four types of skilled nursing documents after admission. These include the Skilled Nurse Visit, Skilled Nurse PRN Visit, Skilled Nurse Telehealth Visit and RN Recertification Visit. The video also outlines how to complete an Infection Report, Supervisory Note for aides, LPNS, LVNs and homemakers, death and discharge documentation, and physician orders.


Billing


This video provides an overview of billing and financial management in Axxess Hospice, including processes for insurance/payer setup, vendor setup, documenting areas in patient charts that impact billing, claim verification and submission processes, revenue cycle management, interpreting information on the Billing Dashboard and interpreting billing-related reports.


Dietary Counselor & Therapy Documentation


This training video provides step-by-step instructions for completing the Dietary Counselor Assessment, Complementary Therapy Visits, Care Coordination Notes and Missed Visits.


Psychosocial Documentation


This video provides an overview of all the documents a social worker might be required to complete as part of their daily visit duties, including the Psychosocial Comprehensive Assessment, Psychosocial Visit, Psychosocial PRN Visit, Psychosocial Telehealth Visit, Suicide Risk Assessment, Bereavement Assessment, Care Coordination Notes and Missed Visits.


Hospice Aides


This training video provides an overview of hospice aide documentation, including the Hospice Aide Care Plan, Hospice Aide Visit Notes, Care Coordination Notes and Missed Visits.


Spiritual Counselor Documentation


This training video provides an overview of all the documents a spiritual counselor (or chaplain) might be required to complete, including the Spiritual Counselor Comprehensive Assessment, Routine Spiritual Counselor Visit, Spiritual Counselor PRN Visit, Spiritual Counselor Telehealth Note, Suicide Risk Assessment, Bereavement Assessment, Care Coordination Notes and Missed Visits.


Bereavement & Volunteer Documentation


This training video provides an overview of bereavement and volunteer documentation, including the Volunteer Comprehensive Assessment (volunteer assignment), Volunteer Visit Note, Bereavement Assessment, Bereavement Counseling Note, Care Coordination Notes and Missed Visits.