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Training Videos


Watch Axxess Hospice training videos on demand.

Company Setup


Axxess Hospice can be customized to accommodate your organization’s specific needs and workflow.


This training video provides step-by-step instructions for setting up your organization in Axxess Hospice, including entering your NPI, PTAN, tax ID, branch setup information, financial and billing settings, clinical settings, operational settings, payroll settings and subscription plan settings.


Organization Lists & Databases


This training video provides step-by-step instructions for setting up your organization’s lists in Axxess Hospice. It reviews processes for adding and editing physicians, pharmacies, custom medications, DME, vendors, supplies, document types, templates and your initial team.


Overview & Navigation


This training video provides an overview of the items in the organization list, including physicians, pharmacies, DME, vendors and templates.


People Management


This training video provides step-by-step instructions for adding new users (including titles and credentials), adding physician users, setting user permissions, deactivating users, and documenting in the infectious disease profile.


Operations: Patient Reports & Patients Dashboard


This training video provides an overview of all reports in the Patient Reports section of the Report Center and highlights the features and tiles available on the Patients Dashboard.


Operations: Schedule Reports & Schedule Dashboard


This training video provides an overview of all reports in the Schedule Reports section of the Report Center and highlights the features and tiles available on the Schedule Dashboard.


Operations: Clinical Reports & Orders Dashboard


This training video provides an overview of all reports in the Clinical Reports section of the Report Center and highlights the features and tiles available on the Orders Dashboard.


Operations: Statistical Reports & Admin Dashboard


This training video provides an overview of all reports in the Statistical Reports section of the Report Center and highlights the features and tiles available on the Admin Dashboard.


Operations: Survey Reports


This training video provides an overview of all reports in the Survey Reports section of the Report Center.


Admission: Intake Process


This training video provides step-by-step instructions for completing the intake process at admission, including adding inquiries and referrals and changing a patient’s status to pending when building the patient’s chart.


Scheduling


This training video provides step-by-step instructions for scheduling in Axxess Hospice. It covers the permissions required for scheduling, the types of visits scheduled from admission and throughout the patient’s lifecycle and the difference between PRN and on-call visits.


Electronic Consent Management


This training video outlines the permissions required to manage electronic consents and provides step-by-step instructions for setting up the hospice election statement template and uploading consent documents in Axxess Hospice.


Admission: RN Initial/Comprehensive Assessment


This training video provides step-by-step instructions for completing an RN Initial/Comprehensive Assessment to admit a patient to hospice.


Admission: Medication Profile


This training video provides step-by-step instructions for entering medications and allergies from the RN Initial/Comprehensive Assessment and updating the medication and allergy profiles after admission.


Admission: Entering Frequencies


This training video provides step-by-step instructions for entering visit frequencies from the RN Initial/Comprehensive Assessment, updating frequencies from the Recertification Assessment, and managing visit frequencies in between assessments.


Admission: Building the Problems, Goals & Interventions


This training video provides step-by-step instructions for entering problems, goals and interventions in the Plan of Care at admission.


Admission: Additional Admission Documents


This training video provides step-by-step instructions for completing additional documents during the admission process, including the Clinical Evaluation/LCD Visit, Hospice Aide Care Plan and Bereavement Assessment.


Admission: HIS Documentation & Completing the Admission


This training video provides step-by-step instructions for completing HIS documentation and the RN Initial/Comprehensive Assessment as part of the admission process.


Clinical Operations: Election Statement Addendum, Benefit Period Manager & Additional Functions


This training video provides step-by-step instructions for completing clinical operations, including viewing and managing benefit periods in the Benefit Period Manager, documenting election statement addenda, downloading patient charts, deleting visit frequencies, documenting infections in the infection log, and co-signing documents.


Clinical Operations: Electronic Physician Signature & Orders Management


This training video provides step-by-step instructions for how physicians who are not Axxess Hospice users can sign orders in the Physician Portal and how physicians who are Axxess Hospice users can sign orders through Orders Management.


Clinical Operations: HIS Export Manager


This training video provides an overview of the HIS Export Manager in Axxess Hospice.


Clinical Operations: IDG Meeting Management


This training video provides step-by-step instructions for IDG meeting management processes from a clinical operations perspective. This includes setting up an IDG team, setting an IDG meeting schedule, creating IDG notes from clinical documents or manual creation, navigating the tabs in the IDG Center, and running IDG meetings from start to finish.


IDG Preparation for Clinicians


This training video provides step-by-step instructions on how clinicians should prepare for IDG review processes in Axxess Hospice. The video details the process for reviewing and updating comprehensive assessments and regular visits, as well as how to update the Plan of Care and visit frequencies from visit documentation. The processes outlined in this video enable clinicians to prepare for IDG reviews as a part of their routine visit processes.


This training video also outlines the process for manually updating IDG summaries, which is especially useful for volunteer coordinators and for patients being seen less frequently than every two weeks.


Skilled Nursing Documentation


This training video provides step-by-step instructions for completing skilled nursing documents for general inpatient and continuous care shifts. It also reviews steps for documenting in the electronic medication administration record (eMAR) in Axxess Hospice.


Skilled Nursing Documentation: Physician Orders


This training video provides step-by-step instructions for completing physician orders in Axxess Hospice.


Skilled Nursing Documentation: Infection Reports & Logs


This training video provides step-by-step instructions for documenting infections and reviewing the infection log in Axxess Hospice.


Skilled Nursing Documentation: General Inpatient Unit & Continuous Care


This training video provides step-by-step instructions for documenting general inpatient unit notes, continuous care shift notes and electronic medication administration in the eMAR in Axxess Hospice.


Additional Clinical Documentation


This training video provides step-by-step instructions for documenting care coordination notes, missed visits, addenda in notes that have been approved in QA, incident reports and infectious disease screenings. The documentation covered in this video can be completed by any member of the IDG team (and office staff for several documents).


Dietary Counselor & Complementary Therapy Documentation


This training training video provides step-by-step instructions for completing the Dietary Counselor Assessment, Complementary Therapy Visits, care coordination notes and missed visits.


Psychosocial Documentation


This training video provides step-by-step instructions for social workers completing psychosocial documentation, including the Psychosocial Comprehensive Assessment, Psychosocial Visit, Psychosocial PRN Visit, Psychosocial Telehealth Note, Bereavement Assessment and Suicide Risk Assessment.


Discharge & Death Documentation


This training video provides step-by-step instructions for completing discharge and death documentation in Axxess Hospice.


Spiritual Counselor Documentation


This training video provides an overview of all the documents a spiritual counselor (or chaplain) might be required to complete, including the Spiritual Counselor Comprehensive Assessment, Spiritual Counselor Visit, Spiritual Counselor PRN Visit, Spiritual Counselor Telehealth Note,
Bereavement Assessment and Suicide Risk Assessment.


Bereavement Documentation


This training video provides an overview of bereavement documentation, including the Deceased Patients report, Bereavement Assessment, Bereavement Plan of Care, Bereavement Counseling Note and permissions to access bereavement documentation in Axxess Hospice.


Volunteer Documentation & Management


This training video provides step-by-step instructions for completing the Volunteer Comprehensive Assessment, including adding volunteers to the Comprehensive Plan of Care, documenting Volunteer Visits and Volunteer Coordinator Visits and accessing the Visit History by Date Range report.


Hospice Aide Documentation


This training video provides an overview of hospice aide documentation, including the Hospice Aide Care Plan and Hospice Aide Visit Notes.


Physician, Nurse Practitioner & Physician’s Assistant Documentation


This training video provides step-by-step instructions for documentation completed by the physician, nurse practitioner and physician’s assistant. Documents completed by the physician include the Hospice Physician Certification of Terminal Illness, face-to-face visits and routine visits performed by the physician, nurse practitioner or physician’s assistant.


QA Center


This training video provides an overview of the Quality Assurance (QA) Center in Axxess Hospice.


Mobile App


This training video provides an overview of the Axxess Hospice mobile application, including logging in, navigating through the app and downloading visits to document offline. This video also reviews what documents and tasks cannot be completed on the mobile app.


Billing: Insurance/Payer Setup


This training video provides step-by-step instructions for setting up insurances and payers in Axxess Hospice, including setting claim types, claim provider automation, field setup for 1500 claims, authorizations and fee schedules.


Billing: Claim Verification & Submission


This training video provides step-by-step instructions for verifying and submitting claims in Axxess Hospice, including completing sections of the patient charts that flow to claims, reviewing authorizations, processing Medicare and non-Medicare claims, processing claims with authorizations, manually creating claims, creating claims through automation, verifying and submitting claims, viewing prior claims on the Claims History screen and working in the Axxess DDE and Axxess RCM solutions.


Billing: Room & Board Claims


This training video provides step-by-step instructions for completing the payer setup, vendor setup and patient setup required for room & board claims for Medicaid billing, as well as reviewing claims and verifying claim submission through Axxess RCM.


Billing: Remittance Advice


This training video provides step-by-step instructions for remittance advice posting in Axxess Hospice, including completing the EDI application, creating manual remittances, attaching claims to remittances, entering a closed accounting date and understanding how information from the remittances flows to the Claims History screen and reports.


Billing: Medicare Advantage Organization Model/VBID Claims


This training video provides step-by-step instructions for setting up insurances/payers and patients to automatically generate claims for patients in participating Medicare Advantage Organizations (MAOs).


Billing & Financial Reports


This training video provides an overview of the billing and financial reports available in Axxess Hospice.


Accelerated Payment Dashboard



This training video provides an overview of the payment dashboard in Axxess Hospice. 


Adding a Pharmacy


This training video provides instructions on how to add a new pharmacy in Axxess Hospice. 


Adding a Physician


This training video provides instructions on how to add a new physician in Axxess Hospice.


Adding a Template


This training video provides instructions on how to add a new template in Axxess Hospice.


Adding a Vendor


This training video provides instructions on how to add a new vendor in Axxess Hospice.


Adding an Adjustment


This training video provides instructions on how to add a billing adjustment code in Axxess Hospice.


Adding Authorization


This training video provides instructions on how to enter authorizations needed to bill payers in Axxess Hospice.


Adding DME


This training video provides instructions on how to add new DME in Axxess Hospice.


Adding Document Type


This training video provides instructions on how to add document types in Axxess Hospice.


Adding Supplies


This training video provides instructions on how to add new supplies in Axxess Hospice.


Adding Teams and Groups for IDG


This training video provides instructions on how to add a team and group for IDG in Axxess Hospice.


Adding and Discontinuing Medications


This training video provides instructions on how to add and discontinue medications in Axxess Hospice.


Adding and Editing Frequencies


This training video provides instructions on how to add and update frequencies in Axxess Hospice.


Adding Authorized Contacts


This training video provides instructions on how to add authorized contacts in Axxess Hospice.


Adding New User Information


This training video provides instructions on how to add user information in Axxess Hospice. 


Adding Referral Admission and Clinical Information


In this training video, we will review the information and demographics needed to enter a referral and benefit periods in Axxess Hospice.


Adding Referral Documents, Referral Readiness and Preadmission Notes


In this training video, we will review adding documents to a referral chart, entering pre-admission notes and checking the patient for referral readiness in Axxess Hospice.


Adding Referral Information and Demographics


In this training video, we will review the information and referral information needed to successfully enter a referral in Axxess Hospice.


Adding Referral Payer Source


In this training video, we will review how to add payers in the referral process, as well checking for Medicare eligibility in Axxess Hospice.


Adding the Addendum for Non-Covered Items


This training video provides instructions how to create the addendum for non-covered hospice items and services in Axxess Hospice.


Admin Dashboard Overview


In this training video, we will review permissions and titles in the dashboard.


Advanced Scheduling


This training video provides an overview of the advanced scheduling process in Axxess Hospice. 


Allergies


This training video provides an overview of adding, editing and discontinuing allergies in Axxess Hospice. 


Axxess Physician Portal


This training video provides instructions on how to grant users access to the physician portal in Axxess Hospice.


Axxess Planner Overview


This training video provides an overview of the planner in Axxess Hospice.


Benefit Period Manager


This training video provides information needed to view and edit the benefit period manager in Axxess Hospice.


Bereavement Assessment


This training video provides instructions on documenting the Bereavement Assessment with a Bereavement Plan of Care in Axxess Hospice.


Bereavement Overview


This training video provides instructions on how to update a Bereavement Plan of Care and how to complete an assessment and counseling note in Axxess Hospice.


Bereavement Permissions


This training video provides instructions on how to set permissions needed to perform the role of the bereavement coordinator in Axxess Hospice.


Billing a Medicare Claim


This training video provides instructions on how Medicare claims are created and how to review, edit and submit a claim in Axxess Hospice.


Billing Claims with Authorization


This training video provides instructions on how to enter an authorization and create a claim in Axxess Hospice.


Billing Dashboard


This training video provides an overview of the billing dashboard in Axxess Hospice.


Billing Overview


This training video provides an overview of the items on the Billing Tab Claims, Claims History, NOE, NOTR, Remittance Advice, Billing Dashboard and RCM in Axxess Hospice.


Billing Permissions


This training video discuses permissions needed for billing in Axxess Hospice.


Billing Reports


This training video discusses permissions needed for reviewing reports in Axxess Hospice.


Billing Requirements in Patient Chart


This training video discusses items in the patient chart that will pull to claims in Axxess Hospice.


Medicare Advantage Organization Model/VBID Claims


This training video provides step-by-step instructions for setting up insurances/payers and patients to automatically generate claims for patients in participating Medicare Advantage Organizations in Axxess Hospice.


Care Coordination Note


This training video provides instructions on how to complete a Care Coordination note in Axxess Hospice.


Certification of Terminal Illness Documentation


This training video provides instructions on how to obtain assessment information from the patient chart and how to save the information in Axxess Hospice.


Clinical Evaluation/LCD Visits


This training video provides instructions on how to review the links for the LCD/Clinical Evaluation within visits in Axxess Hospice.


Company Setup: Clinical Options


This training video provides an overview of the company setup options, including hospice aide and homemaker care plans in Axxess Hospice.


Company Setup: Company Information, Financial and Billing


This training video provides instructions on how to enter your company’s information. It also reviews open and closed accounts in Axxess Hospice.


Company Setup: Operations


This training video provides an overview of the company setup options, including generating medical record numbers, patient tags and more in Axxess Hospice.


Company Setup: Payroll


This training video provides an overview of the company setup options for payroll in Axxess Hospice.


Company Setup: Scheduling


This training video provides an overview of activating and deactivating tasks that can be scheduled within the organization in Axxess Hospice.


Company Setup: Subscription Plans


This training video provides an overview of subscription plans in Axxess Hospice.


Converting a Referral to Pending or Non-Admit


This training video provides instructions on how to convert a referral to pending status and how to non-admit a patient in Axxess Hospice.


Co-Signature Overview


This training video provides an overview of the permissions needed to co-sign notes and orders in Axxess Hospice.


COVID-19 Screening in Patient Chart


This training video provides instructions on how to complete COVID-19 screenings for patients and caregivers in Axxess Hospice.


Create Manual Claims


This training video provides instructions on how to create a manual claim in Axxess Hospice.


Creating Physician Orders


This training video provides an overview of the permissions needed to add, edit and view orders, as well as the process of adding new physician orders in Axxess Hospice.


Custom Medications and Order Sets


This training video provides instructions on how to add new custom medications and order sets in Axxess Hospice.


Axxess DDE


This training video provides an overview of Axxess DDE in Axxess Hospice.


Axxess Patient Report


This training video provides instructions on how to access the deceased patient report for bereavement and surveyor in Axxess Hospice.


Dietary Counselor Assessment


This training video reviews a dietary counselor assessment inside a solution in Axxess Hospice.


Documenting a Death


This training video provides instructions on how to document a death in Axxess Hospice.


Documenting a Missed Visit


This training video provides instructions on how to document a missed visit from the patient and employee schedule in Axxess Hospice.


Documenting a Skilled Nurse Visit


This training video provides instructions on how to document a Skilled Nurse visit in Axxess Hospice.


Documenting GIP and Continuous Care


This training video provides instructions on how to document a GIP and Continuous Care Shift note in Axxess Hospice.


Documenting Related and Unrelated Items


This training video provides instructions on how to document related and unrelated items in Axxess Hospice.


Downloading a Patient Chart


This training video provides an overview of the permissions needed to download a patient’s chart in Axxess Hospice.


Drug Interaction


This training video provides instructions on how to review and print drug interactions in Axxess Hospice.


eMAR Overview


This training video provides instructions on how to print, review and document the eMAR in Axxess Hospice.


Hospice Aide Care Plan


This training video provides instructions on how to assign and document tasks to the Hospice Aide Care Plan in Axxess Hospice.


Hospice Election Addendum


This training video provides instructions on how to generate and document an addendum in Axxess Hospice.


Hospice Item Set (HIS) Overview


This training video provides instructions on how to complete the HIS portion of an admission and how the system checks for errors in Axxess Hospice.


Hospice Physician Face-to-Face


This training video provides instructions on how to document a physician’s face-to-face visit in Axxess Hospice.


IDG: Demonstration


This training video provides an overview of an IDG meeting in Axxess Hospice.


IDG: Prep Report


This training video provides instructions on how to attend, sign in and add users to an IDG meeting in Axxess Hospice.


IDG: Adding to IDG Summary Outside of a Visit


This training video provides instructions on how to enter an IDG summary outside of a visit in Axxess Hospice.


IDG: Overview


This training video provides an overview of the IDG Center in Axxess Hospice.


IDG: Sending Notes to IDG Summary


This training video provides instructions on how to update the Plan of Care during a visit and how to create and write an IDG summary while in the visit note in Axxess Hospice.


IDG: Teams and Groups Setup and Management


This training video provides instructions on how to add teams and groups to an agency in Axxess Hospice.


Incident/Accident Report


This training video provides instructions on how to schedule and complete an incident/accident report for visits in Axxess Hospice.


Infectious Disease Profile


This training video provides instructions on how to perform a COVID-19 screening in Axxess Hospice.


Initial Plan of Care


This training video provides information on how to create an Initial Plan of Care during the admission process in Axxess Hospice.


Inquires


This training video provides instructions on how to find existing inquiries and how to add new inquiries in Axxess Hospice.


Insurance/Payer: CMS 1500 Claims


This training video provides instructions on how to add Insurance/Payer with CMS 1500 claims in Axxess Hospice.


Insurance/Payer: UB-04 Claims


This training video provides instructions on how to add Insurance/Payer with UB-04 claims in Axxess Hospice.


Insurance/Payer: Edit Medicare Payer


This training video provides instructions on how to edit the default Medicare payer in the Insurance/Payer section in Axxess Hospice.


Insurance/Payer: Fee Schedule Setup


This training video provides instructions on how to set up the Fee Schedule in the Insurance/Payer section in Axxess Hospice.


Lists and Databases


This training video provides instructions on permissions needed to add, edit and view different lists and databases in Axxess Hospice.


Live Discharge Process


This training video provides instructions on how to update a plan of care, enter a physician’s order and complete a visit during a live discharge in Axxess Hospice.


Logging into Axxess


This training video provides instructions on how to log into the solution and how to reset your password in Axxess Hospice.


Main Menu Overview


This training video provides an overview of the main menu in Axxess Hospice.


Managing Consents


This training video provides instructions on the permissions needed to manage consents in Axxess Hospice.


Manual Remittance and Linking Claims


This training video provides instructions on how to create manual remittance advice and link claims in Axxess Hospice.


Medication Profile Overview


This training video provides an overview of the medication profile in Axxess Hospice.


Message Center


This training video provides instructions on how to access the message center and create message in Axxess Hospice.


Mobile App Overview


This training video provides an overview of the mobile app in Axxess Hospice.


My Dashboard Overview


This training video provides an overview of My Dashboard in Axxess Hospice.


Nurse Practitioner Face-to-Face Visit


This training video provides instructions of a nurse practitioner’s face-to-face visit in Axxess Hospice.


Nursing Telehealth Overview


This training video provides instructions on how to document a telehealth visit in Axxess Hospice.


Order Sets and Custom Medications


This training video provides instructions on how to add a custom order set and individualize it for organizations in Axxess Hospice.


Orders Dashboard


This training video provides an overview of the permissions needed to view the Orders Dashboard in Axxess Hospice.


Orders Management


This training video provides instructions on how orders go through the Orders Management Cycle in Axxess Hospice.


Patient Dashboard


This training video provides an overview of the Patient Dashboard in Axxess Hospice.


Profile Management


This training video provides instructions on how to access your profile settings and make changes in Axxess Hospice.


Psychosocial Visits Overview


This training video provides an overview of the psychosocial comprehensive assessment, regular visit, PRN visit and telehealth visit in Axxess Hospice.


Quality Center (QA) Center Overview


This training video provides instructions of the permissions needed to access the QA Center in Axxess Hospice.


Revenue Cycle Management (RCM)


This training video provides an overview of the revenue cycle management in Axxess Hospice.


Report Center Overview


This training video provides an overview of the Report Center in Axxess Hospice.


RN Recertification Documentation


This training video provides instructions on how to document the difference between RN initial, comprehensive and recertification visits in Axxess Hospice.


Room and Board Claims Review


This training video provides instructions on how to review Room and Board claims and verify claim submissions through RCM in Axxess Hospice.


Room and Board Setup


This training video provides instructions on how to set up the Room and Board payer in Patient Chart and Vendor in Insurance/Payer in Axxess Hospice.


Schedule Dashboard


This training video provides an overview of the permissions needed to view the Schedule Dashboard in Axxess Hospice.


Scheduling Tasks, PRN and On Call Visits


This training video provides an overview of adding tasks, type of tasks and scheduling visits in Axxess Hospice.


Spiritual Counselor Visits


This training video provides an overview of spiritual counselor comprehensive assessments, regular visits, PRN visits and telehealth visit in Axxess Hospice.


Submit a Claim, NOE and NOTR


This training video provides instructions on how to submit a claim, NOE and NOTR in Axxess Hospice.


Suicide Risk Assessment


This training video provides instructions on how to schedule and complete a suicide risk assessment in Axxess Hospice.


Supervisory Visits


This training video provides an overview of supervisory notes for LVN/LPN, housemaker and hospice aide visits in Axxess Hospice.


Therapy Task Overview


This training video provides an overview of therapy visits in Axxess Hospice.


User Payroll Selections


This training video provides an overview of employee specific payroll settings, adding new pay rates and copying existing rates to another employee in Axxess Hospice.


User Permissions: Administration


This training video provides an overview of administration permissions in Axxess Hospice.


User Permissions: Clinical, Billing and Reports


This training video provides an overview of clinical, billing and reports permissions in Axxess Hospice.


Volunteer: Sorting Visit History by Date Range


This training video provides instructions on how to sort visit history by date range to calculate the required volunteer hours in Axxess Hospice.


Volunteer: Comprehensive Assessment


This training video provides instructions on how to schedule a Volunteer Comprehensive Assessment visit in Axxess Hospice.


Volunteer: Coordination Note


This training video provides instructions on how to complete a Volunteer Coordination note in Axxess Hospice.


Volunteer: Visit Note


This training video provides instructions on how document a volunteer visit in Axxess Hospice.


Wound Worksheet Overview


This training video provides instructions on how to document a wound, add a wound care order and update the plan of care in Axxess Hospice.


Payroll Task Approval


This training video provides instructions on how to approve and disapprove payroll task in Axxess Hospice.


Skilled Nursing Documentation: Infection Reports and Logs


This training video provides step-by-step instructions on how to document infections and review the infection log in Axxess Hospice.


Documentation Addendum


This training video provides instructions on how to correct a document that has been completed in Axxess Hospice.


Hospice Aide Documentation


This training video provides an overview of hospice aide documentation, including the care plan and visit notes in Axxess Hospice.


Signing Orders for Providers from Inside the Solution


This training video provides step-by-step instructions for signing orders electronically in Axxess Hospice.


Admission Report


This training video provides an overview of the Admission Report in Axxess Hospice.