Watch Axxess Hospice training videos on demand.

Company Setup

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Axxess Hospice can be customized to accommodate your organization’s specific needs and workflow.

This video provides step-by-step instructions for setting up your organization in Axxess Hospice, including entering your NPI, PTAN, tax ID, branch setup information, financial and billing settings, clinical settings, operational settings, payroll settings and subscription plan settings.

Organization Lists & Databases

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This video provides step-by-step instructions for setting up your organization’s lists in Axxess Hospice. It reviews processes for adding and editing physicians, pharmacies, custom medications, DME, vendors, supplies, document types, templates and your initial team.

Overview & Navigation

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This video provides an overview of the items in the organization list, including physicians, pharmacies, DME, vendors and templates.

People Management

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This video provides step-by-step instructions for adding new users (including titles and credentials), adding physician users, setting user permissions, deactivating users, and documenting in the infectious disease profile.

Operations: Patient Reports & Patients Dashboard

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This video provides an overview of all reports in the Patient Reports section of the Report Center and highlights the features and tiles available on the Patients Dashboard.

Operations: Schedule Reports & Schedule Dashboard

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This video provides an overview of all reports in the Schedule Reports section of the Report Center and highlights the features and tiles available on the Schedule Dashboard.

Operations: Clinical Reports & Orders Dashboard

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This video provides an overview of all reports in the Clinical Reports section of the Report Center and highlights the features and tiles available on the Orders Dashboard.

Operations: Statistical Reports & Admin Dashboard

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This video provides an overview of all reports in the Statistical Reports section of the Report Center and highlights the features and tiles available on the Admin Dashboard.

Operations: Survey Reports

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This video provides an overview of all reports in the Survey Reports section of the Report Center.

Admission: Intake Process

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This video provides step-by-step instructions for completing the intake process at admission, including adding inquiries and referrals and changing a patient’s status to pending when building the patient’s chart.

Scheduling

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This video provides step-by-step instructions for scheduling in Axxess Hospice. It covers the permissions required for scheduling, the types of visits scheduled from admission and throughout the patient’s lifecycle and the difference between PRN and on-call visits.

Electronic Consent Management

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This video outlines the permissions required to manage electronic consents and provides step-by-step instructions for setting up the hospice election statement template and uploading consent documents in Axxess Hospice.

Admission: RN Initial/Comprehensive Assessment

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This video provides step-by-step instructions for completing an RN Initial/Comprehensive Assessment to admit a patient to hospice.

Admission: Medication Profile

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This video provides step-by-step instructions for entering medications and allergies from the RN Initial/Comprehensive Assessment and updating the medication and allergy profiles after admission.

Admission: Entering Frequencies

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This video provides step-by-step instructions for entering visit frequencies from the RN Initial/Comprehensive Assessment, updating frequencies from the Recertification Assessment, and managing visit frequencies in between assessments.

Admission: Building the Problems, Goals & Interventions

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This video provides step-by-step instructions for entering problems, goals and interventions in the Plan of Care at admission.

Admission: Additional Admission Documents

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This video provides step-by-step instructions for completing additional documents during the admission process, including the Clinical Evaluation/LCD Visit, Hospice Aide Care Plan and Bereavement Assessment.

Admission: HIS Documentation & Completing the Admission

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This video provides step-by-step instructions for completing HIS documentation and the RN Initial/Comprehensive Assessment as part of the admission process.

Clinical Operations: Election Statement Addendum, Benefit Period Manager & Additional Functions

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This video provides step-by-step instructions for completing clinical operations, including viewing and managing benefit periods in the Benefit Period Manager, documenting election statement addenda, downloading patient charts, deleting visit frequencies, documenting infections in the infection log, and co-signing documents.

Clinical Operations: Electronic Physician Signature & Orders Management

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This video provides step-by-step instructions for how physicians who are not Axxess Hospice users can sign orders in the Physician Portal and how physicians who are Axxess Hospice users can sign orders through Orders Management.

Clinical Operations: HIS Export Manager

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This video provides an overview of the HIS Export Manager in Axxess Hospice.

Clinical Operations: IDG Meeting Management

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This video provides step-by-step instructions for IDG meeting management processes from a clinical operations perspective. This includes setting up an IDG team, setting an IDG meeting schedule, creating IDG notes from clinical documents or manual creation, navigating the tabs in the IDG Center, and running IDG meetings from start to finish.

IDG Preparation for Clinicians

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This video provides step-by-step instructions on how clinicians should prepare for IDG review processes in Axxess Hospice. The video details the process for reviewing and updating comprehensive assessments and regular visits, as well as how to update the Plan of Care and visit frequencies from visit documentation. The processes outlined in this video enable clinicians to prepare for IDG reviews as a part of their routine visit processes.

This video also outlines the process for manually updating IDG summaries, which is especially useful for volunteer coordinators and for patients being seen less frequently than every two weeks.

Skilled Nursing Documentation

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This video provides step-by-step instructions for completing skilled nursing documents for general inpatient and continuous care shifts. It also reviews steps for documenting in the electronic medication administration record (eMAR) in Axxess Hospice.

Skilled Nursing Documentation: Physician Orders

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This video provides step-by-step instructions for completing physician orders in Axxess Hospice.

Skilled Nursing Documentation: Infection Reports & Infection Log

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This video provides step-by-step instructions for documenting infections and reviewing the infection log in Axxess Hospice.

Skilled Nursing Documentation: General Inpatient Unit & Continuous Care

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This video provides step-by-step instructions for documenting general inpatient unit notes, continuous care shift notes and electronic medication administration in the eMAR in Axxess Hospice.

Additional Clinical Documentation

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This video provides step-by-step instructions for documenting care coordination notes, missed visits, addenda in notes that have been approved in QA, incident reports and infectious disease screenings. The documentation covered in this video can be completed by any member of the IDG team (and office staff for several documents).

Dietary Counselor & Complementary Therapy Documentation

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This training video provides step-by-step instructions for completing the Dietary Counselor Assessment, Complementary Therapy Visits, care coordination notes and missed visits.

Psychosocial Documentation

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This video provides step-by-step instructions for social workers completing psychosocial documentation, including the Psychosocial Comprehensive Assessment, Psychosocial Visit, Psychosocial PRN Visit, Psychosocial Telehealth Note, Bereavement Assessment and Suicide Risk Assessment.

Discharge & Death Documentation

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This video provides step-by-step instructions for completing discharge and death documentation in Axxess Hospice.

Spiritual Counselor Documentation

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This training video provides an overview of all the documents a spiritual counselor (or chaplain) might be required to complete, including the Spiritual Counselor Comprehensive Assessment, Spiritual Counselor Visit, Spiritual Counselor PRN Visit, Spiritual Counselor Telehealth Note,
Bereavement Assessment and Suicide Risk Assessment.

Bereavement Documentation

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This training video provides an overview of bereavement documentation, including the Deceased Patients report, Bereavement Assessment, Bereavement Plan of Care, Bereavement Counseling Note and permissions to access bereavement documentation in Axxess Hospice.

Volunteer Documentation & Management

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This training video provides step-by-step instructions for completing the Volunteer Comprehensive Assessment, including adding volunteers to the Comprehensive Plan of Care, documenting Volunteer Visits and Volunteer Coordinator Visits and accessing the Visit History by Date Range report.

Hospice Aide Documentation

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This training video provides an overview of hospice aide documentation, including the Hospice Aide Care Plan and Hospice Aide Visit Notes.

Physician, Nurse Practitioner & Physician’s Assistant Documentation

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This training video provides step-by-step instructions for documentation completed by the physician, nurse practitioner and physician’s assistant. Documents completed by the physician include the Hospice Physician Certification of Terminal Illness, face-to-face visits and routine visits performed by the physician, nurse practitioner or physician’s assistant.

QA Center

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This video provides an overview of the Quality Assurance (QA) Center in Axxess Hospice.

Mobile App

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This video provides an overview of the Axxess Hospice mobile application, including logging in, navigating through the app and downloading visits to document offline. This video also reviews what documents and tasks cannot be completed on the mobile app.

Billing: Insurance/Payer Setup

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This video provides step-by-step instructions for setting up insurances and payers in Axxess Hospice, including setting claim types, claim provider automation, field setup for 1500 claims, authorizations and fee schedules.

Billing: Claim Verification & Submission

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This video provides step-by-step instructions for verifying and submitting claims in Axxess Hospice, including completing sections of the patient charts that flow to claims, reviewing authorizations, processing Medicare and non-Medicare claims, processing claims with authorizations, manually creating claims, creating claims through automation, verifying and submitting claims, viewing prior claims on the Claims History screen and working in the Axxess DDE and Axxess RCM solutions.

Billing: Room & Board Claims

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This video provides step-by-step instructions for completing the payer setup, vendor setup and patient setup required for room & board claims for Medicaid billing, as well as reviewing claims and verifying claim submission through Axxess RCM.

Billing: Remittance Advice

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This video provides step-by-step instructions for remittance advice posting in Axxess Hospice, including completing the EDI application, creating manual remittances, attaching claims to remittances, entering a closed accounting date and understanding how information from the remittances flows to the Claims History screen and reports.

Billing: Medicare Advantage Organization Model/VBID Claims

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This video provides step-by-step instructions for setting up insurances/payers and patients to automatically generate claims for patients in participating Medicare Advantage Organizations (MAOs).

Billing & Financial Reports

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This video provides an overview of the billing and financial reports available in Axxess Hospice.

Accelerated Payment Dashboard

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This video reviews the Accelerated Payment dashboard in Axxess Hospice.

Adding a Pharmacy

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This video provides instructions on how to add a new pharmacy in Axxess Hospice.

Adding a Physician

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This video provides instructions on how to add a new physician in Axxess Hospice.

Adding a Template

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This video provides instructions on how to add a new template in Axxess Hospice.

Adding a Vendor

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This video provides instructions on how to add a new vendor in Axxess Hospice.

Adding an Adjustment

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This video provides instructions on how to add a billing adjustment code in Axxess Hospice.

Adding Authorization

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This video provides instructions on how to enter authorizations needed to bill payers in Axxess Hospice.

Adding DME

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This video provides instructions on how to add new DME in Axxess Hospice.

Adding Document Type

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This video provides instructions on how to add document type in Axxess Hospice.

Adding Supplies

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This video provides instructions on how to add new supplies in Axxess Hospice.

Adding Teams and Groups for IDG

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This video provides instructions on how to add a team and group for IDG in Axxess Hospice.

Adding and Discontinuing Medications

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This video provides instructions on how to add and discontinue medications in Axxess Hospice.

Adding and Editing Frequencies

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This video provides instructions on how to add and update frequencies in Axxess Hospice.

Adding Authorized Contacts

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This video provides instructions on how to add authorized contacts in Axxess Hospice.

Adding New User Information

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In this video, we will review adding user information and demographics to their user profile in Axxess Hospice.

Adding Referral Admission and Clinical Information

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In this video, we will review the information and demographics needed to enter a referral and benefit periods in Axxess Hospice.

Adding Referral Documents, Referral Readiness and Preadmission Notes

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In this video, we will review adding documents to a referral chart, entering pre-admission notes and checking the patient for referral readiness in Axxess Hospice.

Adding Referral Information and Demographics

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In this video, we will review the information and referral information needed to successfully enter a referral in Axxess Hospice.

Adding Referral Payer Source

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In this video, we will review how to add payers in the referral process, as well checking for Medicare eligibility in Axxess Hospice.

Adding the Addendum for Non-Covered Items

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This video provides instructions how to create the addendum for non-covered hospice items and services in Axxess Hospice.

Admin Dashboard Overview

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In this video, we will review permissions and titles in the dashboard.

Advanced Scheduling

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In this video, we will review the advanced scheduling process in Axxess Hospice.

Allergies

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In this video, we will review adding, editing and discontinuing an allergy in Axxess Hospice.