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One of the things I have learned from working in the home-based care industry is the importance of being a good student and following what is tried and true. New home care business owners who initially tried to get creative in operations were delayed in growth by a year or... Keep Reading
Volunteers are an integral component of hospice care. They are required for reimbursement and considered unpaid hospice employees, saving organizations on average $24.69 an hour for their contributions, when found quickly and easily. Because demonstration and documentation of volunteer recruitment must be performed under the Medicare Conditions of Participation, recruitment efforts... Keep Reading
This episode features Sara Ratcliffe, executive director of the Illinois HomeCare and Hospice Council. Sara is the former State Home Care Association Chair and serves on the board of directors of the National Association for Home Care and Hospice. Topics discussed include: How to use the Illinois HomeCare and Hospice Council to... Keep Reading
An organization’s purpose is the fundamental reason the organization exists, a bold affirmation of its reason for being in business — from historical, ethical, emotional and practical perspectives. Culture is the organization’s GPS, giving its employees routes and pathways for living the organization’s purpose and delivering on its brand promise. The... Keep Reading
There are three key strategies clinicians should use to make the most of the Axxess CARE staffing app, with the first two discussed in a previous blog. Now that you have completed your profile and submitted the necessary licenses, bank information and tax forms and have been approved as a qualified... Keep Reading
The Hospice Care Index has been proposed as an addition to the Hospice Quality Reporting Program (HQRP) as a claims-based quality measure. It is reported throughout the patient’s lifecycle and made of 10 indicators that represent multiple aspects of care from admission to discharge. This is the third of 10 blogs... Keep Reading
In this episode of Help Choose Home, Merrily is joined by Erik Listou, a Certified Living in Place Professional and home and accessibility trade specialist. Erik is the co-founder of the Living In Place Institute, an organization that provides professional education to individuals involved in the housing industry. He is the... Keep Reading
The Axxess CARE app gives home health clinicians the freedom to work when and where they want while earning extra money doing what they know and love. There are three key strategies for success using Axxess CARE. The first two will be covered in this blog, while the final strategy will... Keep Reading
As a home health provider, I was always interested in metrics and wanting to know more about what case-mix meant, how quality assurance and performance improvement (QAPI) and Home Health Compare worked and why they mattered to an organization. I moved away from direct patient care to serve in clinical support,... Keep Reading
Whether your hospice organization calls them community liaisons, marketers or community educators, it is likely you have a team responsible for the growth of your business. Successful growth strategies lean on marketing to reach those in their communities who may benefit from receiving hospice care. Understanding the difference between sales and... Keep Reading
Many new home health organizations have questions about the Quality of Patient Care Star Ratings that are published quarterly by the Centers for Medicare and Medicaid Services (CMS). Now that we understand the when and how of home health star ratings, the next question might be, “How do I ensure that... Keep Reading
The sun is out, the weather is hot and the risk of dehydration has increased. Preventing dehydration in clients should be a priority during the summer months. While anyone can become dehydrated, the condition is especially dangerous for young children and older adults. Water makes up about 50-70% of our body... Keep Reading

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