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Training Videos


Watch Axxess Hospice training videos on demand.

Company Setup


Axxess Hospice can be customized to accommodate your organization’s specific needs and workflow.


This video provides step-by-step instructions for setting up your organization in Axxess Hospice, including entering your NPI, PTAN, tax ID, branch setup information, financial and billing settings, clinical settings, operational settings, payroll settings and subscription plan settings.


Set Up Organization Lists & Databases


This video provides step-by-step instructions for setting up your organization’s lists in Axxess Hospice. It reviews processes for adding and editing physicians, DME, vendors, supplies, pharmacies, document types, templates and custom medication lists.


People Management


This video provides step-by-step instructions for adding new users, setting up your organization’s payroll in Company Setup, setting user permissions and payroll, changing users’ permissions and payroll settings in the People Center, documenting users’ Infectious Disease Profiles and using the Payroll report in Axxess Hospice.


Operations: Reports & Dashboards


This video provides an overview of the main dashboards in Axxess Hospice, including My Dashboard, Patients Dashboard, Schedule Dashboard, Admin Dashboard and Orders Dashboard. It also reviews several reports available in the Report Center, including scheduling, patient, people, clinical and surveyor reports.


Intake & Scheduling


This video provides step-by-step instructions for intake and scheduling processes in Axxess Hospice, including adding inquiries and referrals and navigating through the Schedule Center.


Admission: RN Initial/Comprehensive Assessment


This video provides step-by-step instructions for completing an RN Initial/Comprehensive Assessment to admit a patient to hospice.


Admission: Medication Profile


This video provides step-by-step instructions for entering medications from the admission assessment and updating the medication profile after admission.


Admission: Entering Frequencies


This video provides step-by-step instructions for entering visit frequencies from the RN Initial/Comprehensive Assessment, updating frequencies from the Recertification Assessment, and managing visit frequencies in between assessments.


Admission: Building the Problems, Goals & Interventions


This video provides step-by-step instructions for entering problems, goals and interventions in the Plan of Care at admission.


Admission: Additional Admission Documents


This video provides step-by-step instructions for completing additional documents during the admission process, including the Clinical Evaluation/LCD Visit, Hospice Aide Care Plan and Bereavement Assessment.


Admission: HIS Documentation & Completing the Admission


This video provides step-by-step instructions for completing HIS documentation and the RN Initial/Comprehensive Assessment as part of the admission process.


Clinical Operations: Election Statement Addendum, Benefit Period Manager & Additional Functions


This video provides step-by-step instructions for completing clinical operations, including viewing and managing benefit periods in the Benefit Period Manager, documenting election statement addenda, downloading patient charts, deleting visit frequencies, documenting infections in the infection log, and co-signing documents.


Clinical Operations: Electronic Physician Signature & Orders Management


This video details orders management and electronic physician signature processes, including creating new physicians, granting permission for physicians to electronically sign orders, bulk signing orders, reviewing signed orders, tracking orders using the Orders Dashboard, and downloading and printing orders in Axxess Hospice.


IDG Preparation for Clinicians


This video provides step-by-step instructions on how clinicians should prepare for IDG review processes in Axxess Hospice. The video details the process for reviewing and updating comprehensive assessments and regular visits, as well as how to update the Plan of Care and visit frequencies from visit documentation. The processes outlined in this video enable clinicians to prepare for IDG reviews as a part of their routine visit processes.


This video also outlines the process for manually updating IDG summaries, which is especially useful for volunteer coordinators and for patients being seen less frequently than every two weeks.


IDG Meeting Management


This video provides step-by-step instructions for IDG meeting management processes from a clinical operations perspective. This includes setting up an IDG team, preparing for IDG meetings, running IDG meetings and scheduling subsequent IDG meetings on completion of each meeting.


Skilled Nursing Documentation


This video provides step-by-step instructions for completing skilled nursing documents after admission. These include the Skilled Nurse Visit, Skilled Nurse PRN Visit, Skilled Nurse Telehealth Note, RN Recertification Assessment, and Hospice Aide and LPN/LVN Supervisory Notes.


Skilled Nursing Documentation: Physician Orders


This video provides step-by-step instructions for completing physician orders in Axxess Hospice.


Skilled Nursing Documentation: Infection Reports & Infection Log


This video provides step-by-step instructions for documenting infections and reviewing the infection log in Axxess Hospice.


Additional Clinical Documentation


This video provides step-by-step instructions for documenting care coordination notes, missed visits, addenda in notes that have been approved in QA, incident reports and infectious disease screenings. The documentation covered in this video can be completed by any member of the IDG team (and office staff for several documents).


Dietary Counselor & Complementary Therapy Documentation


This training video provides step-by-step instructions for completing the Dietary Counselor Assessment, Complementary Therapy Visits, care coordination notes and missed visits.


Psychosocial Documentation


This video provides step-by-step instructions for social workers completing psychosocial documentation, including the Psychosocial Comprehensive Assessment, Psychosocial Visit, Psychosocial PRN Visit, Psychosocial Telehealth Note, Bereavement Assessment and Suicide Risk Assessment.


Discharge & Death Documentation


This video provides step-by-step instructions for completing discharge and death documentation in Axxess Hospice.


Spiritual Counselor Documentation


This training video provides an overview of all the documents a spiritual counselor (or chaplain) might be required to complete, including the Spiritual Counselor Comprehensive Assessment, Spiritual Counselor Visit, Spiritual Counselor PRN Visit, Spiritual Counselor Telehealth Note,
Bereavement Assessment and Suicide Risk Assessment.


Bereavement Documentation


This training video provides an overview of bereavement documentation, including the Deceased Patients report, Bereavement Assessment, Bereavement Plan of Care, Bereavement Counseling Note and permissions to access bereavement documentation in Axxess Hospice.


Volunteer Documentation & Management


This training video provides step-by-step instructions for completing the Volunteer Comprehensive Assessment, including adding the volunteer to the Comprehensive Plan of Care, documenting Volunteer Visits and Volunteer Coordinator Visits and accessing the Payroll report.


Hospice Aide Documentation


This training video provides an overview of hospice aide documentation, including the Hospice Aide Care Plan and Hospice Aide Visit Notes.


Physician, Nurse Practitioner & Physician’s Assistant Documentation


This training video provides step-by-step instructions for documentation completed by the physician, nurse practitioner and physician’s assistant. Documents completed by the physician include the Hospice Physician Certification of Terminal Illness, face-to-face visits and routine visits performed by the physician, nurse practitioner or physician’s assistant.


HIS Export Manager


This video provides an overview of the HIS Export Manager in Axxess Hospice.


QA Center


This video provides an overview of the Quality Assurance (QA) Center in Axxess Hospice.


Billing: Insurance/Payer Setup


This video provides step-by-step instructions for setting up insurances and payers in Axxess Hospice, including setting claim types, claim provider automation, field setup for 1500 claims, authorizations and fee schedules.


Billing: Claim Verification & Submission


This video provides step-by-step instructions for verifying and submitting claims in Axxess Hospice, including completing sections of the patient charts that flow to claims, reviewing authorizations, processing Medicare and non-Medicare claims, processing claims with authorizations, manually creating claims, creating claims through automation, verifying and submitting claims, viewing prior claims on the Claims History screen and working in the Axxess DDE and Axxess RCM solutions.


Billing: Room & Board Claims


This video provides step-by-step instructions for completing the payer setup, vendor setup and patient setup required for room & board claims for Medicaid billing, as well as reviewing claims and verifying claim submission through Axxess RCM.


Billing: Remittance Advice


This video provides step-by-step instructions for remittance advice posting in Axxess Hospice, including completing the EDI application, creating manual remittances, attaching claims to remittances, entering a closed accounting date and understanding how information from the remittances flows to the Claims History screen and reports.


Billing & Financial Reports


This video provides an overview of the billing and financial reports available in Axxess Hospice.