Include or Exclude Adjustments in Accounts Receivable Balance


Axxess Hospice now enables users to select which adjustments to include or exclude from their accounts receivable balance. This enhancement streamlines operations by reducing the number of adjustments made when a payment is received.

Adjustments


To include or exclude an adjustment, navigate to the three-line menu in the top-right corner and select Adjustments.


( ) ➜ Adjustments


A green checkmark is listed in the Actions column on the Adjustments screen.


When hovered over the checkmark, a message appears. Select the checkmark to exclude the adjustment.


When hovered over the yellow X, a message appears. Select the X to include the adjustment.


By default, adjustments with a checkmark are included in reducing the account receivable balance. Adjustments with an X are excluded.


Note: By default, all adjustments linked to visits for Medicare payers are excluded.


To make an adjustment to a remittance, select Edit under Actions on the linked claim.


Select the adjustment you want to toggle.


If the remittance date is on or before closed accounting, the following message appears:


To toggle an adjustment in collections, select the edit icon under Actions.


In the Adjustment Details section, select the adjustment that you want to include or exclude.


An adjustment with a checkmark is included in the account receivable balance. An adjustment with an X is excluded from the account receivable balance.


Updated on 07/10/2025