Ask Axxess is your Axxess intelligence™-powered assistant designed to simplify navigation, reduce administrative workload and accelerate decision-making across the platform. Ask Axxess enhances operational efficiency by providing quick access to essential information, summarizing key data and minimizing clicks.
Use Ask Axxess to:
Search for information across the platform related to patients, medications, orders, schedules, claims, remittance advices, physicians, users, reports and more.
Analyze data and surface key insights with minimal effort.
Discover the solution’s full functionality.
To use Ask Axxess, navigate to the search bar in the top-right corner of Axxess Home Health or select Ask Axxess from the Axxess intelligence drop-down menu.
Here are some example searches to help you get started:
| Operational Searches | ||
| Category | Example Search | Description |
| Patients | Search patient name | Locate a specific patient and view all essential details in one place without opening multiple pages |
| Phone Number | Search phone number | Identify a missed caller and match the number to a patient record |
| ZIP Code or County | Search “active patients in [ZIP code/county]” | Filter patients by location to optimize travel time for nearby visits |
| Referral Comments | Search keywords from referral comments | Search and review notes related to patient referrals for timely initiation of care |
| Visit Authorizations | Search patient name, authorization ID, insurance name, date, or discipline with keyword “auth” | Verify authorized visits before scheduling |
| Users | Search user name, credentials, title, phone number, license name, or keywords within personnel notes | Locate staff profiles, roles, and contact details to improve internal coordination |
| Reporting | Search keywords from the desired report | Quickly locate reports |
| Clinical Searches | ||
| Category | Example Search | Description |
| Tasks | Search task name, patient name, task date, task status, or the assigned user’s name | Locate a specific task to review details and view the visit note, print preview, and task details |
| Orders | Search order number, patient name, provider name, order name, or order date | Locate a specific order to update its status, follow up, or confirm completion |
| Medications | Search medication name, classification, or dose | Identify all patients prescribed a certain medication or with specific medication characteristics; search medications ordered by certain providers for more efficient care coordination |
| Physicians | Search physician name, credentials, NPI, phone number, or address | Locate a specific provider and view all essential details in one place without opening multiple pages |
| Billing Searches | ||
| Category | Example Search | Description |
| Case-Mix Analysis | Search name and date with terms “payment,” “HIPPS,” or “LUPA” | Open the case-mix analysis while verifying a claim to ensure accuracy before submission |
| Visit Authorizations | Search patient name, authorization ID, insurance name, date, or discipline with keyword “auth” | Compare authorizations with completed visits to prevent claim denials |
| Batches | Search patient name with term “batch,” batch ID, date, or insurance name | Search for submitted claims to determine if responses have been received from the insurance company and identify corrective actions needed for timely payment |
| Remittance Advice | Search patient name with term “remit,” remit ID, date, insurance name, claim status, or type of bill | Locate remittance advice records for review, reconciliation, and verification of claim payment details |
Use Quick Search for routine, high-frequency tasks to quickly access key data.
Search by keyword or phrase. For example, search John Doe claim 1/1/2025 or active patients on opioids.
Click on the results to get to the data you need.
Expanded Search is best for deeper analysis. It consolidates related information by patient, user or provider, so you don’t have to switch between screens. The clearer and more detailed your search, the more accurate your results will be.
Select predefined prompts for summaries, insights and recommended actions.
Navigate to Filters to narrow results by patients, orders, task, remittance advice, etc. Use Recent and Most Searched to quickly pick up where you left off and streamline repeated actions.
Built-In and Ready to Use
No extra downloads or separate tools. Ask Axxess is integrated directly into your workflow.
Faster Access to Information
Find the answers you need instantly without clicking through multiple screens.
Streamlined Workflows
Automate routine tasks and reduce manual effort to save time and boost productivity.
Complies With User Permissions
Adheres to user profile settings, ensuring staff only see what’s relevant to them.
Lower Operational Costs
Cut down on time-consuming processes and reduce overhead with more efficient task management.
Increased Revenue and ROI
Boost reimbursement and revenue by:
Reducing time spent on repetitive tasks
Enabling teams to focus on higher-value work
Accelerating traditionally slow processes
Centralized View of Data
Access related information by patient, user, provider and more — all in one place.
Real-Time, Insightful Guidance
Make faster, more informed decisions backed by accurate, up-to-date data.
Enhanced Patient Outcomes
Improve care delivery with fewer delays and smarter, insight-driven decisions.
Easy to Use
Simple, intuitive keyword search. No special training required.
