Join our new Axxess User Community to connect, share, learn and grow together.Learn More

User Inactivity

Axxess Palliative Care users’ access will be terminated after 15 minutes of inactivity. This feature prevents unauthorized access to protected health information (PHI) by a third party.

Users will first receive a warning message after ten minutes of inactivity. Once alerted, a five-minute countdown will appear.

Access will be terminated if activity is not detected upon completion of the five-minute countdown. Once access has been terminated, users will see an inactivity page with a link to reauthenticate.

To reauthenticate, select the click here link, enter your email address and click Next.

Enter your password and select Secure Login.