The following functionality is coming soon to Axxess DDE. Axxess will alert you when this feature is available. Check your messages in Axxess Home Health/Axxess Hospice for important alerts from Axxess.

Axxess DDE now provides an Errored Claims screen that users can access from the Eligibility Issues widget on the Dashboard. This functionality streamlines claim processing by reducing the time it takes to identify and correct claim errors.

To access the Errored Claims screen, navigate to the Eligibility Issues widget on the Dashboard and click Errored Claims.

Dashboard tab ➜ Eligibility Issues widget ➜ Errored Claims

Once Errored Claims is selected, the Errored Claims screen will open. Claims that were rejected by Medicare will display on this screen with a reason code in the Status column indicating why Medicare could not accept the claim. Hover over the status to see a description of the reason code. Select the TOB to open a claim, resolve the errors and resubmit.