Once in Axxess DDE, there are a few ways to see and navigate the claims available to you and your agency. We will walk through the menu bar, which should help you become acquainted with Axxess DDE.
The Help tab is more of a drop-down menu giving you the option to view the Help Center guide or navigate to the Support Ticketing Center.
The Switch App grants you access to Axxess’ DDE Black Screen. You can choose your intermediary and input your credentials and password to access the black screen. You can also navigate to Axxess RCM, Axxess Planner and any other Axxess solutions you have access to.
The Profile shows you the current providers you have access to and your user information. At this time, you do not have the ability to edit your email address, so you will need to contact our Client Success team. However, you do have the ability to opt in or out of daily emails from Axxess DDE that will send you your agency’s dashboard every morning after scraping the black screen for updates.
To logout of Axxess DDE, click on your name on the far right of the navigation bar and choose Log Out.