The Axxess team is closely monitoring developments on the Coronavirus (COVID-19) outbreak and taking appropriate steps consistent with Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) recommendations to help support the health and safety of our clients and employees.

Our clients serve the population identified as most vulnerable to the coronavirus and we know that first and foremost on your mind is making sure you are taking appropriate precautions to best care for patients and staff.

This page provides links to helpful resources and best practices to use during this uncertain time. As you continue to meet demands, remember our online help center can answer questions you may have about our products. Our client experience team is also ready to provide support via our support ticketing center or by phone.

Best Practices For Coronavirus (COVID‑19) Crisis Management

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Being Ready For Targeted Infection Prevention and Control Surveys

Several unannounced compliance surveys focused on infection prevention and control have been conducted in multiple states during the coronavirus (COVID‑19) crisis...

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Conducting a Visit for a Patient Diagnosed with COVID-19

The coronavirus (COVID-19) is a contagious disease spreading throughout the population. Currently, there is no vaccine or specific treatment for COVID‑19...

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COVID‑19 Blog

Hear From Experts Today Regarding Coronavirus (COVID‑19)

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Emergency Preparedness and Infection Control

This webinar explores the challenges currently being faced by the home care and hospice industries as a result of the COVID-19 crisis. It provides best practices for emergency preparedness and infection control to prevent survey deficiencies, and provides technology solutions as well as additional resources for continued training and learning.

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COVID‑19’s Impact on PPE in Home Care

This webinar shares how PPE usage before the pandemic resulted in the challenges experienced by many. Experts share opportunities to leverage resources and best practices to meet current and future needs.


Coronavirus (COVID-19) Patient Education Video

Axxess is here to help you understand the coronavirus (COVID-19). This video shares a basic overview of the symptoms of the virus and guidelines for protecting yourself from exposure.

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COVID‑19 Videos

Helpful Downloads

Axxess Home Care Emergency Preparedness and Infection Control Features

Axxess Home Health Emergency Preparedness and Infection Control Features

Axxess Hospice Emergency Preparedness and Infection Control Features

Template Letter of Essential Worker Designation

PPE Frequently Asked Questions


NAHC COVID Relief Funding Revenue Cost Tracking Template

Home Health Agencies: CMS Flexibilities to Fight COVID-19

Telehealth Fact Sheet for Home Health


Coronavirus (COVID-19) A Comprehensive Guide

The novel coronavirus appeared in December 2019 and caused a global outbreak of respiratory illness. The World Health Organization (WHO) names it COVID-19 in February 2020


Why Masks Matter

40% of transmissions happen before symptoms. Protect yourself and those around you!


Personal Protective Equipment (PPE) Resources

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Extending and Reusing PPE While Caring for COVID-19 Patients

With the current personal protective equipment (PPE) shortage and possible continued shortage, agencies should develop strategies for PPE use and options for re-use when needed...

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Resources to Fill the Need for Personal Protective Equipment

Many healthcare providers around the country are facing the grim reality that essential Personal Protective Equipment (PPE) is in short supply. But several federal organizations, including....

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