At the start of 2020, the care at home industry was consumed with worries about how the Patient-Driven Groupings Model (PDGM) would impact home health therapy services. The removal of therapy thresholds being tied to home health reimbursement, among other significant changes, left organizations uneasy. However, care delivery patterns related... Keep Reading
There has always been a challenge when attempting to document goal-based services in the home due to the complexities of different service lines, unique payer type requirements, individualized client needs and lack of detailed reporting capabilities. When exploring goal-based care, agencies might ask themselves:
How can I create customized goals for... Keep Reading
Hospice marketing professionals can spend years developing the trust and confidence of their referral sources in the hospital and post-acute world. Very often these sources have elements of a personal relationship that cannot be ignored. The close nature of these relationships can be interrupted when it is impossible to sit... Keep Reading
Several unannounced compliance surveys focused on infection prevention and control have been conducted in multiple states during the coronavirus (COVID-19) crisis. The Centers for Medicare and Medicaid Services (CMS) suspended non-emergency inspections across the country on March 4, and beginning March 20 prioritized complaints and facility-reported incidents triaged at the... Keep Reading
In times of uncertainty, it is vital for leaders to keep a constant pulse on their business, employees and clients. Given the changes that many hospice organizations are currently experiencing because of the coronavirus (COVID-19), close monitoring is even more crucial. What may have been routine business practice for months... Keep Reading
With the current personal protective equipment (PPE) shortage and possible continued shortage, agencies should develop strategies for PPE use and options for re-use when needed. Each type of PPE should be categorized in three ways: Plan A (Best Case Option), Plan B (Back-Up Plan), and Plan C (Worst Case Scenario).... Keep Reading
The hospice industry has long been on the front lines of caring for the seriously ill and dying. In the 1980s, during the HIV/AIDS crisis, the hospice industry was crucial in caring for patients who had AIDS, as well as working with the healthcare industry to develop and share the... Keep Reading
The coronavirus (COVID-19) is a contagious disease spreading throughout the population. Currently, there is no vaccine or specific treatment for COVID-19. Therefore, education on how to manage care safely is paramount. The Centers for Disease Control and Prevention (CDC) has given guidance for implementing home care for those with the... Keep Reading
American psychologist Abraham Maslow wrote a paper in 1943 called “A Theory of Motivation,” in which he suggests that all human beings require certain needs to be met. He defines five basic needs:
Physiological (food, water, shelter etc.)Safety (to live without fear of endangerment)Love and belongingnessEsteem (both for oneself and of... Keep Reading
Effectively serving patients and caregivers during the coronavirus (COVID-19) pandemic requires partnerships with the vendors serving you. Patients and caregivers often view these vendors as a direct representative of your organization. During this pandemic, no partnership is more critical to achieving desired patient and operational outcomes than the relationship you... Keep Reading
Hospice agencies are beginning to adjust to their new operational normal during the coronavirus (COVID-19) pandemic. These days many hospice leaders are identifying how their team members can provide exceptional and safe hospice care and accommodate psychosocial needs of patients in long-term care facilities. The Centers for Medicare and Medicaid... Keep Reading
The Centers for Medicare and Medicaid Services (CMS) has long required hospice agencies to use volunteers to provide support for patients receiving hospice care and day-to-day administrative tasks that support the operation of the hospice organization. While CMS has suspended the requirement that hospices use volunteers during the COVID-19 pandemic,... Keep Reading