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Six Questions to Ask Before Vendor Partnership


Finding the right software for your organization is important. Ask these questions whether your organization is just starting or you have hit a breaking point with your current platform and need to make a change.

1. Partnering with a Technology Leader

Do your research to find a software that improves your operations. Find out if the software solution you plan to switch to was built for the area of home healthcare that you focus on.

This may seem obvious, but remember – home health, hospice, palliative and home care all have specific workflows. Not all software includes service-specific workflows.

2. Partnering with a Compliance Leader

Maintaining the compliance of a software solution is the job of the software vendor. You should be able to free your mind of that and focus on your patients and growing your organization.

Ask the question and expect a valid answer.

3. Partnering with an Innovation Leader

Do your best to find out what is current and on the horizon for the software solution you plan on partnering with. If the solution has been static for years, you may not want to head in that direction.

Find out if there are features and functionalities within the solution that will help your organization grow and succeed while maintaining ease of use for your back office and at the point of care. You may be surprised to learn things you did not consider.

4. Partnering with an Interoperability Leader

Each segment of healthcare in the home has specific needs. Does your proposed software partner have the integrations you’re looking for? Are they partnering with the best the industry has to offer? Are they able to meet your requirements?

Exchange of data between computerized systems within the healthcare continuum is a powerful tool.

5. Partnering with a Public Policy Leader

Is the software solution you are looking to partner with helping drive national and state legislative activity? You may not have even thought of this, and the fact of the matter is that the health and wellbeing of your patients and organization depend on it.

Ask the question.

6. Partnering with a Trusted Leader

Leadership matters. Is the leadership of the software solution you are reviewing seated on advisory boards at national and state levels? Does the competency of their team allow them to speak and instruct at industry events? Is their thought leadership valued?

Leadership starts at the top. Take the time to review the leadership of the organization you wish to partner with.

Once you have the answers to these questions and have narrowed down your options, use this two-step blog series to further identify your ideal software partner.

Axxess designed a suite of cloud-based software solutions for home health, hospice and palliative care, and home care. Home care organizations can utilize service specific workflows for medical, non-medical and pediatric clients.

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