Hospice providers are facing growing complexity in today’s care environment, shaped by tighter oversight and evolving requirements. With the current hospice enrollment moratorium in effect nationwide and increased audit scrutiny from CMS amid a broader fraud crackdown, providers must meet higher expectations for documentation accuracy, reporting, and billing integrity. For organizations committed to delivering high-quality care, these pressures can disrupt workflows, strain teams, and elevate the risk of compliance gaps.
A new case study highlights how one provider is using Axxess Hospice to stay ahead of these demands while maintaining a strong focus on patients and families.
Supporting Growth Without Compromising Care
Cardinal Hospice Care, a North Carolina-based provider with more than 25 years of experience, has sustained steady growth while navigating complex regulatory change. Serving a growing census of more than 300 patients, the organization has continued to deliver dependable, patient-centered care powered by strong processes and a highly trained team.
According to Tina Pell, Vice President of Hospice, consistency has been key to their success.
“In both 2025 and into 2026, we’ve experienced steady and continual growth in our average daily census while operating on Axxess Hospice,” said Pell. “That level of consistency is especially meaningful in hospice, where so much depends on the strength of our internal processes and the ability of our staff to work efficiently and confidently.”
Turning Complexity Into Clarity With Axxess Hospice
Regulatory changes can introduce risk, especially when requirements shift across reporting, licensure, and billing. Cardinal Hospice Care took a structured, collaborative approach to these challenges, combining internal education with a close partnership with Axxess.
“Rather than simply trying to ‘make it work’ on our own, we partnered closely with Axxess to build a process that not only ensured compliance but gave us a repeatable workflow,” Pell said.
Axxess worked alongside Cardinal Hospice Care to establish clear workflows, provide process documentation, and support data collection while automated reporting capabilities were developed. This approach helped the organization maintain accuracy and continuity, even during periods of regulatory transition.
Reducing Administrative Burden and Improving Efficiency
One of the most immediate impacts that Axxess Hospice had for Cardinal Hospice Care was a reduction in administrative strain. With structured workflows and advanced reporting capabilities, teams were able to shift their focus back to patient care.
“Pairing Axxess best practices with our internal training efforts has paid off in smoother workflows, fewer administrative burdens, and more time focused on patients and families,” said Pell.
Before these enhancements, pulling required data could be time-consuming and prone to error. With Axxess support and automation, those challenges were resolved, creating a more reliable and efficient operational model.
A True Partnership That Drives Better Outcomes
What sets Axxess apart is its partnership approach. From biweekly working sessions to ongoing stakeholder alignment, Axxess collaborates closely with providers to ensure solutions are practical, scalable, and sustainable.
“They don’t just give us software; they work alongside us to understand what we need and then help build the processes and tools that make compliance and reporting manageable,” said Pell.
In a care environment that continues to evolve, adaptability is essential. Axxess Hospice enables providers to respond to change with confidence, supported by technology, expertise, and a partner invested in long-term success.
“Axxess plays an important role in helping us stay adaptable in an increasingly complex care environment,” said Pell.
Read the full case study to see how Cardinal Hospice Care is strengthening operations, maintaining compliance, and enhancing patient experiences with Axxess Hospice.
Contact Axxess to learn how Axxess Hospice can support your organization.
