Artificial intelligence (AI) has become a highly valued innovation in the care at home industry, enabling organizations to operate more efficiently and effectively.
In a recent webinar, Axxess Executive Vice President of Professional Services, Tammy Ross; Axxess Vice President of Solution Delivery, Shradha Aiyer; and Axxess Senior Vice President of Client Experience Wendy Conlon, explored how organizations can use AI to transform their operations and scale their business.
Transforming Clinical Workflows
The discussion opened with an overview of the state of the clinical workforce and the challenges posed by staff shortages. Ross pointed out that administrative burnout is one of the key factors behind these shortages, explaining that increased documentation and non-clinical duties often prevent clinicians from focusing on delivering the highest quality care.
“They’re spending a lot of screen time and not a whole lot of bedside time,” Ross said. “For those of us who are nurses and clinicians, we know that we didn’t go into the profession to be computer documenters, we went into nursing to spend time with our patients.”
Ross emphasized that AI helps alleviate clinical burden and improves clinical workflows.
“The most powerful and impactful change that I’ve seen is that AI components really address efficiencies,” Ross said. “It really supports clinical decision-making.”
In speaking specifically about Axxess’ AI platform, Axxess intelligence™, Ross highlighted the intuitive billing guidance aspects embedded into the solution, as well as the increased visibility into important organizational data.
“Billing agents, powered by Axxess intelligence™, are huge for adapting and changing workflows,” Ross said. “That frees up administrative time for nurses and lets them do what they like to do.”
Aiyer echoed these sentiments, highlighting the foundation of Axxess intelligence™.
“Axxess intelligence™ meets our users where they are,” Aiyer said. “It’s built on a foundation of trust, governance and really a decade of artificial intelligence modeling, and our clients enjoy real benefits from it.”
The ROI on AI
Conlon emphasized that return on investment (ROI) has become a critical priority for organizations adopting AI in their operations. She highlighted examples from organizations using Axxess Intelligence™, noting measurable improvements across key areas. Many organizations have reported greater billing accuracy, increased star ratings, improved CAHPS (Consumer Assessment of Healthcare Providers and Systems) scores, and increased patient and family satisfaction, all achieved through the effective use of AI.
“These success stories really do demonstrate the value of Axxess intelligence™ as a trusted AI delivering a tangible return on investment,” Conlon said. “Our organizations are saving time, increasing revenue and improving patient outcomes, all through foundational compliance and security with Axxess intelligence™. It’s truly the combination of innovation and care.”
Scalability and Becoming an AI-first Organization
Toward the end of the discussion, the group examined how organizations can use AI to scale their business and establish themselves as an AI-first organization. Conlon noted that in terms of scalability, organizations should not just focus on multiple branches and locations but should ensure that the same quality of care is being delivered across all branches of the organization.
“Scaling with consistency, leveraging trusted AI, really enables providers to optimize workflow and leverage technology to reduce costs and maintain compliance,” Conlon said.
In speaking to organizations who may be hesitant about adopting an AI-first business model, Ross advised them to first educate themselves on AI, focusing on learning to communicate with various platforms and creating prompts to become more confident in its use.
Ross also suggested that organizations enlist AI champions to assist with the transition and help educate staff members on how AI can transform operations.
“When you have someone who can be your champion and be your champion for clinicians, who can say ‘Hey, this is how much it’s improved my workflow,’ that’s going to be very helpful,” Ross said.
Conlon closed the discussion by emphasizing that while technology is important, it’s crucial for providers and organizations to shift their mindset and embrace new technologies.
“The providers that are leading in the industry as AI-first innovators, they don’t just adopt the tools, they embrace a new way of thinking,” Conlon said.
Click here to review past webinars in our series on AI adoption and use. To register for the next webinar in the series click here.
