As care at home organizations navigate staffing shortages, rising documentation demands and constant regulatory changes, the ability to quickly find information and make informed decisions has never been more important.
Powered by Axxess Intelligence®, Ask Axxess is an AI-driven search and support tool embedded across the Axxess Home Health and Axxess Hospice solutions, designed to give organizations fast, intuitive access to the information they need without navigating multiple screens. Ask Axxess will expand to the Axxess Home Care platform in early June 2026, providing the same experience to even more organizations.
By removing friction and making information easier to find, Ask Axxess is redefining how teams work.
Using Ask Axxess to Simplify Navigation and Access Critical Information
Ask Axxess brings together information that previously required multiple clicks, reports or workflows. By enabling organizations to search by physician, medication type, task, report category and more, the tool consolidates data into a single, actionable view.
“We’ve taken the planner that’s on web and have added it to our Axxess Central mobile app,” Sobush said. “It provides clinicians a real time view of scheduled visits, alerts, emails and past due items directly from their mobile device.”
Damini Patel, Product Manager of Axxess intelligence, explained that this centralized visibility is especially powerful for care coordination.
“Users can search by physician and filter for outstanding orders to see all relevant patients on a single page,” said Patel.
Instead of contacting a physician’s office patient by patient, teams can address multiple needs for patients at once.
“You’re not just managing patient by patient,” Patel said. “You’re managing all patients more holistically with improved care coordination for better efficiency.”
Ask Axxess also provides insights that previously required custom reports or feature enhancement requests from organizations. For example, organizations can search for high-risk medications or medication classifications even if no dedicated report detailing that information exists. This flexibility helps teams find answers faster and reduces reliance on alternative workflows.
Improving Staff Onboarding and Self-Support With Ask Axxess
High turnover and onboarding challenges remain persistent issues across home-based care. Ask Axxess helps ease that burden by enabling new team members to quickly find information they need without requiring deep familiarity with the software.
“Ask Axxess alleviates some of that turnover burden by helping users quickly and intelligently find whatever data they are looking for,” Patel said.
Experienced staff benefit as well, especially those in leadership roles who may not be tracking every new feature or enhancement. Ask Axxess improves discovery across the platform, helping users uncover capabilities they may not even know exist and unlocking more of the system’s value, making Ask Axxess just as impactful for seasoned staff as it is for new team members.
“Maybe the last time you explored the reports section, certain reports weren’t available or you may not have realized which report could answer your question,” Patel said. “With Ask Axxess, users can search for what they need and discover reports they might not have known existed.”
Ask Axxess supports true self-service by connecting users directly to relevant Help Center resources. Many common questions can be answered instantly within the platform, reducing the need to search through education resources or rely on busy leaders for quick guidance. This improves overall satisfaction, increases productivity, and enables leaders to focus on higher-value support.
“Our goal is to remove blockers in the workflow,” Patel said. “When users have to wait on someone else to get an answer, work slows down. By giving them direct access to the information they need, we help eliminate bottlenecks and keep work moving efficiently.”
The Future of Ask Axxess and AI‑Powered Care Delivery
At the 2026 Axxess Growth, Innovation, and Leadership Experience (AGILE), product leaders showcased several new innovations that are now available to organizations. Among the most significant was the introduction of a suite of AI‑powered agents designed to reduce manual workload, accelerate clinical decision‑making and streamline operations.
These agents include:
- Ambient Agent – Designed to transcribe caregiver-patient interactions and auto-populate clinical notes.
- Intake Agent – Designed to pre-populate referral information to reduce manual entry and enhance the onboarding process.
- Billing Agent – Designed to flag missing billing information and errors before claims are submitted to prevent reimbursement delays, as well as submit claims automatically.
“We’re introducing a connected family of intelligent assistants,” Patel said. “Each designed to help reduce the burden of repetitive, administrative tasks so teams can focus on more meaningful work.”
Ask Axxess is the foundation that connects these capabilities, enabling organizations to work smarter, faster and with greater confidence.
In addition to the agents, Ask Axxess also now enables organizations to instantly generate clinical briefs without combing through pages of documentation, with those summaries being used to support workflows like creating visit note narratives and medication lists. Ask Axxess will also function as a quality assurance tool, comparing referral information against documentation to identify discrepancies, reduce errors and help organizations capture revenue that might otherwise be missed.
“Ask Axxess isn’t just driving visibility anymore,” Patel said. “It’s helping organizations move faster and work smarter, creating space to look beyond what’s happening now and anticipate what’s coming next.”
With more than 800 attendees, 60 sponsors and countless connections made, AGILE 2026 was a massive success for everyone. Click here to register for AGILE 2027, May 3-5 in Dallas.
