Coordinating care in the home has long required providers to juggle multiple tools, systems and communication channels. Axxess began transforming that experience with Axxess Connect and Axxess Central, two powerful solutions designed to streamline collaboration, simplify scheduling and strengthen real-time communication across care teams.
Sonya Sobush, Vice President of Product at Axxess, shared feature updates and provided insight into upcoming features that will continue to elevate the care coordination experience.
Mobile Clinician Productivity Enhancements in Axxess Connect and Axxess Central
Sobush noted that both Axxess Connect and Axxess Central have evolved significantly on mobile, with one of the most meaningful updates being the mobile clinician planner, which brings the full functionality of the web based planner directly into the mobile experience.
“We’ve taken the planner that’s on web and have added it to our Axxess Central mobile app,” Sobush said. “It provides clinicians a real time view of scheduled visits, alerts, emails and past due items directly from their mobile device.”
Messaging capabilities have also expanded. Through Axxess Connect, users can engage in one on one chats, group conversations and calls, and now, they have the added ability to bring additional users into a call when needed.
“We’ve recently added the ability to add users to a call,” Sobush said. “This enables faster collaboration between clinicians, supervisors, office staff, all within our HIPAA compliant messaging solution, on web and mobile.”
Further streamlining the mobile experience, Axxess Connect now supports biometric login, reducing friction for clinicians who need quick, secure access throughout the day.
“This provides an additional layer of security within the mobile app, while streamlining the workflow of getting in and using the mobile app,” Sobush said.
Expanding Axxess Connect With Family Portal Messaging Capabilities
A major upcoming enhancement Sobush highlighted is bi-directional communication with the family portal, enabling seamless conversations between office staff, patients and their families. This feature will reduce phone calls, improve response times and strengthen transparency. Families will be able to ask about scheduling, patient care questions and billing, and staff can respond quickly, all within a secure, centralized platform.
“It extends the power of Axxess Connect to the family portal,” Sobush said. “Instead of managing phone calls this allows office staff to enhance productivity, by being able to quickly communicate back and forth via Axxess Connect to patients and their family members.”
Axxess Central Enhancements for Intelligent Scheduling and Workflow Management
Sobush noted that Axxess Central continues to evolve as the command hub for intake, scheduling and operational oversight. Recent updates include smarter scheduling tools, such as the ability to find nearby employees for unassigned visits, reducing travel time and improving coverage.
“We’ve added the ability to find nearby employees for unassigned visits, which helps schedulers quickly identify the closest qualified clinician, reducing travel time and improving visit coverage,” Sobush said.
Sobush also highlighted that Axxess Central now supports drag and drop visit rescheduling, sticky notes for visit level communication and enhanced EVV visibility, all designed to simplify workflows and reduce administrative burden, and solidifying Axxess Central as the unified platform for organizations managing multiple service lines or locations.
As these capabilities continue to expand, organizations can look forward to more efficient workflows, stronger communication and better outcomes across the entire care continuum.
Discover how Axxess Connect and Axxess Central can transform your operations and unify your care team.
