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Editorial note: This guest blog is by Annie Erstling, chief strategy officer for our health technology partner, Forcura. It includes insights from Axxess’ panel discussion during Forcura’s annual CONNECT Summit – “Earning a Seat at the Table: Are Post-Acute Care Providers Ready to Compete in a Value-Based Care Economy?” earlier... Keep Reading
Volunteers are the heart of hospice care. In fact, in the United States hospice care began as a volunteer-based movement. Volunteers are a vital part of the interdisciplinary team (IDG), a Medicare requirement under the Conditions of Participation. A minimum of 5% of total patient care and admin support must be... Keep Reading
Every year there are frequent updates in coding guidelines. Some codes may not be used anymore, while some may have new diagnoses. As these modifications occur, we must be up-to-date with medical coding requirements. It is a challenge when coders encounter situations that are unfamiliar, but every case is a... Keep Reading
Hospices should review their best practices to meet compliance with the new Hospice Care Index (HCI). This claims-based quality measure is reported throughout the patient’s lifecycle and is made up of 10 indicators that represent multiple aspects of care, from admission to discharge, and is an addition to the Hospice Quality... Keep Reading
Home health organizations should be planning ahead for potential sudden staffing shortages. Most organizations rotate call assignments for weekends, holidays and emergencies. This planning should be done well ahead of the date. Yet this nursing shortage is critical – organizations need to realize the severity of the situation and be prepared... Keep Reading
Caregivers are not the only healthcare professionals facing extreme burnout. Physicians are slogging through many of the same challenges. Your clients’ care is funneled through a system clogged with an abundance of paperwork and a shortage of staff. Electronic medical record (EMR) software was designed to ease this strain, especially if... Keep Reading
Often in reviewing clinical records, quality assurance (QA) staff look for items that are not a concern for surveyors or auditors. Inconsistency, requests, and phone calls from QA while doing visits and interruptions when at home all add to the confusion surrounding documentation. The ambiguity behind reviews can lead to frustration... Keep Reading
The shift to value-based care means a shift of priorities, starting from the very beginning: hiring quality caregivers and staff. So how do you identify a person that will thrive in your organization? Hiring the right candidate goes beyond assessing their competency and knowledge. During your hiring process, ask skills-based interview... Keep Reading
Because the Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey will be critical in the upcoming value-based purchasing environment, home health organizations need to be aware of what the survey measures and how to optimize HHCAHPS performance. As each item in the HHCAHPS grading is reviewed, there are... Keep Reading
The healthcare industry and the Centers for Medicare and Medicaid Services (CMS) continue to push and incentivize the use of integrative technology to solve healthcare challenges. Industry-wide dependence on interoperability has increased so drastically that remote care monitoring (RCM) is unofficially being called the seventh discipline in the plan of care.... Keep Reading
Patient satisfaction is now even more of a focus for home health organizations as adjustment payments will soon place more emphasis on value. In doing so, Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) surveys will take on an entirely new level of importance. The Centers for Medicare and... Keep Reading
In 2020, several hurricanes hit the Gulf states, causing major destruction and devastation. At that time, I was working for a hospice and home health organization that had locations in the areas that were hit hardest. I was on calls with the regional and corporate teams to ensure our staff, patients... Keep Reading

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