Axxess is a trusted partner in ensuring your compliance with the Home Health CAHPS Survey, while delivering exceptional results, following our best practice methods. All survey operations are performed in-house, allowing for complete management and total quality control throughout all survey administration processes.
The Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey measures the experiences of patients receiving home health services from Medicare-certified home health agencies.
Any Medicare-certified home health agency serving 60 or more patients with Medicare or Medicaid (including Medicare/Medicaid Advantage programs) as an insurer are required to participate in HH CAHPS, as a condition of participation.
The HH CAHPS Survey is administered by mail, telephone, or mixed (mail survey followed by telephone) mode, and can only be conducted by a CMS-approved HH CAHPS vendor. The HH CAHPS Survey must be completed by the patient or a proxy familiar with the services provided. The final survey results are submitted to CMS by the HH CAHPS vendor.
The HH CAHPS Survey contains 32 questions that allow patients to rate their service on the topics of:
These topics are important to patients seeking to choose a home health provider. A copy of the survey questionnaire can be found at this site.
The official HH CAHPS Survey results are reported on the Home Health Compare (HHC) web site with three composites (groups of questions) and two global items. CMS provides HH CAHPS Preview Reports at least a quarter prior to public release, to provide home health agencies an opportunity to verify the results and identify any issues or discrepancies prior to release. Unofficial results are typically available from approved HH CAHPS vendors contracted by home health agencies to administer their HH CAHPS Surveys. It is important to contract with vendors who provide additional support with improving survey results beyond the basic reporting.