Growth is a goal shared by nearly every care at home organization. As providers expand into new markets, growth often introduces new layers of complexity, with more clinicians to support, more patients to serve, and more operational decisions that must be made quickly and accurately. Without the right systems in place, rapid expansion can strain teams and weaken the clinician experience that high-quality care depends on.
Organizations that scale successfully tend to invest early in tools that make it easier for clinicians to do their jobs and give leaders clear visibility across a growing footprint.
Interim HealthCare – Great Lakes Health Partners offers a clear example of how a strong technology foundation can support expansion while reinforcing a clinician-friendly culture.
Building for Growth from the Start
Interim HealthCare – Great Lakes Health Partners opened its first office in 2017, initially focused on non clinical care in northern Chicago. Since then, the organization has expanded rapidly, growing to more than a dozen offices across Illinois, Wisconsin, and Indiana and broadening its services to include home health, hospice, palliative care, and chronic disease management.
That level of growth is supported by scalable systems that enable recruitment, onboarding, and daily workflows while making clinicians’ work easier in the field.
For leadership at Interim HealthCare – Great Lakes Health Partners, maintaining a clinician-friendly culture remained central as the organization grew. Leaders recognized that outdated or cumbersome technology could create friction for clinicians, slow onboarding, and make expansion harder to sustain.
“We’ve expanded rather rapidly, which is awesome,” said Tony Redpath, Vice President of Sales, Interim HealthCare – Great Lakes Health Partners. “We’ve had an incredible partner with Axxess. Their support has been excellent, and we don’t feel we could have gotten there without Axxess on our side.”
Supporting Clinicians Through Simplicity and Accessibility
Technology plays a critical role in shaping the clinician’s experience. When systems are intuitive and accessible, clinicians can focus more time on patient care and less time navigating documentation or troubleshooting workflows.
By investing in cloud-based, easy-to-use solutions, Interim HealthCare – Great Lakes Health Partners enabled clinicians to document in real time alongside patients rather than taking work home. This accessibility supported efficiency while reinforcing work-life balance, an increasingly important factor in recruitment and retention across the care at home industry.
“The ease of use of Axxess’ solutions has allowed us to accomplish and mitigate this rapid growth phase,” said Preston Lucas, Chief Financial Officer, Interim HealthCare – Great Lakes Health Partners. “Our clinicians are able to learn the Axxess platform quickly, allowing them to be on their own in the field faster.”
Ease of use also proved essential as the organization expanded through acquisitions. Newly acquired offices were transitioned quickly onto a single platform, allowing teams to align consistent processes and reduce the training burden associated with growth.
Turning Visibility into Better Decisions
As organizations expand geographically, maintaining operational visibility becomes more challenging and more important. Leaders need timely insights to understand performance, identify issues early, and guide decision making across multiple locations.
“The reports in Axxess have allowed our organization to manage our business quickly and efficiently,” said Lucas.
Robust reporting capabilities gave Interim HealthCare – Great Lakes Health Partners the ability to manage its business efficiently during a period of rapid growth. With clearer insight into operations, leadership could respond quickly to challenges and support continued expansion with consistency and confidence.
A Sustainable Path Forward
The care at home industry continues to face mounting pressure, from workforce shortages to rising demand for services. In this environment, growth strategies that prioritize clinician experience and operational clarity are well positioned to endure.
Interim HealthCare – Great Lakes Health Partners illustrates a model of sustainable expansion that supports clinicians, informs leaders, and uses technology to drive better outcomes.
For organizations looking to scale, the lesson is clear: growth is strongest when it is built on systems designed to make care delivery simpler, more efficient, and more human.
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Axxess’ cloud-based software solutions provide healthcare organizations with a comprehensive technological infrastructure, empowering them to deliver exceptional patient care and achieve sustainable success.
