Artificial intelligence (AI) and ambient listening are some of the hottest topics in the care at home industry. Delivering results for home health and hospice providers on the frontlines of care requires a true partnership to bring clarity, trust and meaningful innovations around both issues. Axxess has a network of partners that it works with across its ecosystem of solutions to solve the challenges providers face every day, including nVoq, a long-standing innovator in AI-powered clinical documentation built for post-acute care.
During a recent fireside chat with nVoq, an Axxess integration partner, Christina Andrews, Senior Director of Professional Services at Axxess, offered a candid perspective on the current state of AI in post-acute care. The discussion underscored the importance of thoughtful innovation and trusted partnerships – partnerships like Axxess and nVoq – that give providers the assurance they’re evaluating AI solutions built to meet real-world clinical needs.
“We are in a transformative era,” Andrews said. “AI has the opportunity to be the foundation that helps [providers] evolve — from the first phone call to the last billed claim.”
Andrews emphasized that while AI holds promise, the surge in marketing hype has created confusion for providers. “It’s both promising and problematic,” she said. “There’s a lot of noise, and it’s increasingly difficult for providers to discern what’s truly capable, scalable and compliant.”
Axxess is an “AI-first” company that Andrews said is grounded in operational reality, not just aspirational messaging.
“We don’t want to be just seen as an EMR,” she said. “We want to be seen as your partner, your advocate.”
Axxess is empowering the industry to better understand how to implement AI in a responsible way to solve the biggest challenges in the industry. Registration for the webinar series is open.
The philosophy of being a partner and advocate extends to Axxess’ collaboration with nVoq, a company known for its AI-powered clinical documentation platform delivering solutions for dictation, documentation insights, and ambient conversation capture. The two organizations have worked together on multiple initiatives, including thought leadership panels and technology integrations.
Together, Axxess and nVoq are helping agencies improve documentation quality, reduce administrative workload, and give clinicians more time for meaningful care.
“nVoq has really distinguished itself as a partner of choice,” Andrews said. “[They’ve] aligned [their] capabilities with the evolving priorities of healthcare delivery — especially around clinician well-being, which always pulls at my heartstrings.”
The conversation also previewed the upcoming 2026 Industry Growth Insights Survey, where nVoq will be featured as a lead contributor in the AI and technology innovation category. The report, which has become a trusted resource across the industry, will be launched in January 2026 and continue to be promoted throughout the year, including at Axxess’ AGILE conference in Dallas, May 4-6.
The survey will explore key concerns around AI adoption. Results from the 2025 survey show that the industry is paying close attention to how AI can be put into practice safely and ethically:
- 24% of respondents cited reliability and accuracy as their top concern.
- 20% pointed to data privacy and security.
- 13% highlighted the need for staff training and adoption.
- A small but notable 7% admitted they still don’t fully understand what AI is.
These insights are shaping how Axxess and its partners, like nVoq, approach education and product development. “We’re not just building technology,” Andrews said. “We’re building trust.”
That trust is especially critical in a sector facing workforce shortages, regulatory shifts, and increasing pressure to deliver value-based care. Andrews noted that Axxess’ ecosystem of solutions enables providers to manage home health, hospice, palliative, and personal care services seamlessly—without forcing a “square peg into a round hole.”
“We hire people who’ve served in the market,” she said. “They understand the pain points. That’s how we build solutions that actually work.”
“At nVoq, we’ve spent more than a decade refining AI that’s purpose-built for post-acute care – keeping accuracy, compliance, and clinician control at the center. Working with Axxess allows us to bring those capabilities directly into the workflows where they’re needed most,” said Michael Quinn, Vice President of Strategic Business Development at nVoq.
As the conversation wrapped, Andrews reiterated the importance of collaboration over competition.
“Partnerships should be partnerships,” she said. “Not just vendor and customer. Together, we’re helping providers do better — for their patients and for their own lives.”
To participate in the 2026 Industry Growth Insights Survey, click here.
Axxess partnerships are about more than technology. It starts with purposeful relationships between organizations sharing our vision to empower, inspire and innovate in the care at home industry.
