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Home Health CAHPS (HH CAHPS)

Axxess is a trusted partner in ensuring your compliance with the Home Health CAHPS Survey, while delivering exceptional results, following our best practice methods. All survey operations are performed in-house, allowing for complete management and total quality control throughout all survey administration processes.

Why Partner with Axxess as Your Home Health CAHPS Survey Vendor?

  • Experience working with small to enterprise health organizations to administer surveys
  • Seamless integration for automatic receipt of files
  • In-House programming resources for unique data needs
  • Ongoing consultation and best practices to increase patient response to survey
  • Ongoing patient sample adjustments to deliver the best response rates
  • Surveys administered in patient’s preferred language to optimize survey responses
  • Approval for all CMS-approved methodologies – mail, telephone, mixed mode
  • Real-time responses delivered in user-friendly online portal
  • Integration of Home Health Compare quality measures for tracking performance, improving care delivery, and optimizing patient experience


What is HH CAHPS?

The Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey measures the experiences of patients receiving home health services from Medicare-certified home health agencies.

Who is required to participate?

Any Medicare-certified home health agency serving 60 or more patients with Medicare or Medicaid (including Medicare/Medicaid Advantage programs) as an insurer are required to participate in HH CAHPS, as a condition of participation.

How is HH CAHPS administered?

The HH CAHPS Survey is administered by mail, telephone, or mixed (mail survey followed by telephone) mode, and can only be conducted by a CMS-approved HH CAHPS vendor. The HH CAHPS Survey must be completed by the patient or a proxy familiar with the services provided. The final survey results are submitted to CMS by the HH CAHPS vendor.

What questions are on the HH CAHPS Survey?

The HH CAHPS Survey contains 32 questions that allow patients to rate their service on the topics of:

  • Care of Patients
  • Communications Between Providers and Patients
  • Specific Care Issues such as medicines, pain, and home safety
  • Overall Rating of Home Health Care
  • Willingness to Recommend The Agency

These topics are important to patients seeking to choose a home health provider. A copy of the survey questionnaire can be found at this site.

Any public reporting of HH CAHPS Survey results?

The official HH CAHPS Survey results are reported on the Home Health Compare (HHC) web site with three composites (groups of questions) and two global items. CMS provides HH CAHPS Preview Reports at least a quarter prior to public release, to provide home health agencies an opportunity to verify the results and identify any issues or discrepancies prior to release. Unofficial results are typically available from approved HH CAHPS vendors contracted by home health agencies to administer their HH CAHPS Surveys. It is important to contract with vendors who provide additional support with improving survey results beyond the basic reporting.

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