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Why Partner with Axxess as Your CAHPS Survey Vendor?

Nurse helping Patient

Experience working with small to enterprise health organizations to administer surveys.

Seamless integration for automatic receipt of files.

In-House programming resources for unique data needs.

Ongoing consultation and best practices to increase patient response to survey.

Ongoing patient sample adjustments to deliver the best response rates.

Surveys administered in patient’s preferred language to optimize survey responses.

Approval for all CMS-approved methodologies – mail, telephone, mixed mode.

Real-time responses delivered in user-friendly online portal.

Integration of Home Health Compare quality measures for tracking performance, improving care delivery, and optimizing patient experience.

Home Health CAHPS FAQ

The Home Health (HH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey measures the experiences of patients receiving home health services from Medicare-certified home health organizations.

Any Medicare-certified home health organization serving 60 or more patients with Medicare or Medicaid (including Medicare/Medicaid Advantage programs) as an insurer are required to participate in HH CAHPS, as a condition of participation.

The behavioral adjustment represents a potential 6.425 percent decrease in reimbursement for changes related to LUPAs, comorbidities, and diagnosis codes.

The areas that home health organizations need to assess are:

  • Therapy thresholds
  • LUPAs
  • Non-specific coding
  • Referral sources and the tendency for organizations to focus on institutional referrals rather than community referrals
  • 30-day billing periods

The official Home Health CAHPS Survey results are reported on the Home Health Compare (HHC) web site with three composites (groups of questions) and two global items. CMS provides HH CAHPS Preview Reports at least a quarter prior to public release, to provide home health organizations an opportunity to verify the results and identify any issues or discrepancies prior to release. Unofficial results are typically available from approved HH CAHPS vendors contracted by home health organizations to administer their HH CAHPS Surveys. It is important to contract with vendors who provide additional support with improving survey results beyond the basic reporting.

Hospice CAHPS FAQ

The Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey was created to assess the experiences of decedents who died while receiving hospice care from Medicare-certified hospice organizations, as well as the experiences of their caregivers. The survey results produce comparable data on decedents’/caregivers’ perspectives of care, allowing objective and meaningful comparisons across hospices on domains important to consumers, while creating incentives for hospices to improve their quality of care.

Any Medicare-certified hospice organization serving 50 or more patients with Medicare or Medicaid (including Medicare/Medicaid Advantage programs) as an insurer are required to participate, as a condition of participation.

The Hospice CAHPS Survey is administered by mail, telephone, or mixed (mail survey followed by telephone) mode, and can only be conducted by a CMS-approved Hospice CAHPS vendor. Since survey administration occurs after the decedent’s death, the survey must be completed by a caregiver who is knowledgeable about the decedent’s hospice care. The survey results are submitted to CMS by the Hospice CAHPS vendor.

The Hospice CAHPS Survey contains 47 questions that allow caregivers to rate the decedent’s service on the topics of:

  • Communication with Family
  • Getting Timely Help
  • Treating Patient with Respect
  • Emotional and Spiritual Support
  • Help for Pain and Symptoms
  • Training Family to Care for Patient
  • Rating of this Hospice
  • Willingness to Recommend this Hospice

These topics are important to patients seeking to choose a home health provider. A copy of the survey questionnaire can be found at this site

The official Hospice CAHPS Survey results are reported on the Hospice Compare web site with six composites (groups of questions) and two global items. CMS provides Hospice CAHPS Preview Reports at least a quarter prior to public release, to provide hospice organizations an opportunity to verify the results and identify any issues or discrepancies prior to release. Unofficial results are available from approved Hospice CAHPS vendors contracted by hospice organizations to administer their Hospice CAHPS Surveys. It is important to contract with vendors who provide additional support with improving survey results beyond the basic reporting.

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