Axxess puts our clients first in everything we do. This is the reason we are so proud to have products that are the easiest to use in the industry. Our goal is to help our clients spend more time delivering quality care and less time dealing with support requests. Axxess software is designed to keep clients compliant and help grow their business, and we do that in a lot of different ways.
The team of engineers who work at Axxess spend each day collaborating with our clinicians and product teams to create innovative features to enhance your software experience. They are also able to quickly adapt to client requests and roll out these new features sooner. Having the engineering team in house also helps Axxess quickly deploy updates when there are regulatory changes.
My job is to make sure Axxess clients have the support they need to provide exceptional patient care. That is why Axxess recently launched our Support Ticketing Center. The system is used at other major technology companies to quickly address support requests. Each account designates two super users who can connect directly with our support experts. This system speeds up the support process so that clients get the help they need quickly. Email and phone support are also available.
The team at Axxess is also constantly expanding the content in our industry-leading Help Center. We are always adding new articles, information on software updates, on-demand training videos, and so much more. We also have live and recorded webinars to give clients the information they need to succeed. Clients can also join the Axxess Community where users interact with each other to share knowledge about the industry and the best ways to use our software.
Axxess believes in creating a wide variety of resources for the entire industry to use. We publish blogs like this one every week that explain timely industry developments, new regulations, best practices, and new software features. You’ll also find white papers on a wide variety of topics that affect the industry, like innovative staffing solutions, the value of healthcare at home, and the need to streamline operations with value-based care.
An exceptional client experience is the number one priority for my team at Axxess. Our support and implementation experts each have extensive experience in home healthcare as nurses, administrators, and billers. They bring a wide variety of backgrounds together to create a culture that is focused on meeting our clients’ needs. I’m proud to lead this team and I’m proud that more Medicare-certified agencies are using Axxess than any other home health software.