The challenge of coordinating healthcare has been a long-standing issue for care at home providers. Many providers have used external tools and products to help enhance their communication and streamline their care processes. Axxess aims to alleviate this burden and transform care coordination with Axxess Central, an innovative platform that acts as a central command hub, seamlessly connecting all team members and aspects of care operations.
Axxess Central
Axxess Central enables organizations to manage intake and scheduling all in one place, eliminating the need for organizations with multiple service lines to toggle between solution environments. This focus on a centralized environment enables organizations to achieve a more unified and efficient care team, optimizing workforce management, an issue that remains a top priority for care leaders.
“Axxess Central isn’t just a product update; it’s a transformation,” said Sonya Sobush, Vice President of Product at Axxess. “We’re eliminating friction, connecting your people and delivering a better experience for your patients and staff.”
Improved Referral and Scheduling Processes
When discussing the features of Axxess Central, Sobush highlighted the streamlined and unified referral process. She emphasized the platform’s ability to enable organizations to add and edit referrals, add attachments and view referral notes all in one place, significantly enhancing their referral management process.
“With referral management, [Axxess Central] provides a cohesive, unified view of all my referrals across service lines, eliminating the need to log in to individual service line EMRs to look at those specific referrals,” Sobush said.
She noted that organizations can also easily transfer patients, including their patient chart, from one service line to another, enhancing continuity of care and enabling organizations to provide faster starts of care.
“Say I wanted to transfer a home health patient to hospice,” Sobush said. “Axxess Central provides a seamless way to accomplish this. And I can do the same thing for any available service line.”
Axxess Central also enhances the scheduling process by providing an interactive map that displays either an employee or a patient view of all the scheduled visits on a given day, Sobush explained. This enables organizations to match patients with the most suitable caregivers based on proximity, credentials and workload. As a result, it improves staffing efficiency, boosts caregiver satisfaction and reduces missed visits.
“Centralized scheduling supports workforce management,” Sobush said. “By reducing missed visits, it ensures compliance as well as helps organizations increase their revenue.”
Axxess Connect
Sobush noted that Axxess Central also provides organizations with secure and HIPAA-compliant messaging tools, enabling staff members to call or chat with each other as needed. This enhances care coordination and ensures all team members are unified and empowered.
“It really streamlines communication,” Sobush said. “Schedulers, nurses, clinical managers, therapists, aides, are always connected. It again speaks to workforce management since many organizations have external communication channels; this eliminates that need and it’s HIPAA-compliant.”
Discover how Axxess Central can transform your operations and unify your care team.