For home healthcare organizations, achieving high quality scores isn’t just another accolade, it’s a powerful business differentiator and a critical driver of long term sustainability. The path to becoming a five-star organization begins with building workflows where quality is visible, measurable, and consistently actionable. Across the care at home industry, high-performing organizations have shown that with the right technology partner, it’s possible to transform quality performance and elevate the business to five-star status.
Axxess’ integrated workflows, reporting tools and real-time insights are designed precisely for that purpose, giving organizations the ability to improve quality scores faster, more consistently, and more sustainably.
Turning Data Into Quality Action
One of the biggest barriers to quality improvement is the gap between data and action. Many organizations have the data, but not the clarity or operational workflow support needed to use it effectively and turn it into meaningful action.
For Professional Home Care Associates (PHCA), an organization with a census of more than 160 patients and who recently advanced from a four-star Home Health Consumer Assessment of Healthcare Providers and Systems (HHCAHPS) survey rating to achieving consistent five-star ratings, the ability to turn data into action was a key component to their success.
“Axxess helped us move from intuition to precision,” said PHCA Administrator Mary Rice. “The Axxess ecosystem gives us access to the right insights at the right time, and the partnership ensures we know how to act on them.”
Through the Axxess CAHPS Portal, Axxess PDGM Center, and Axxess Business Intelligence dashboards, PHCA increased their visibility into communication trends, timeliness of care and the overall patient experience. Instead of waiting for quarterly reports, they used Axxess’ reporting tools to see immediate results.
“Axxess’ clear reporting tools and consistent support enabled PHCA to educate staff more effectively, quickly address documentation challenges, and build a culture of continuous improvement,” said Rice.
This shift from reactive to proactive was foundational in their approach to obtaining five-star status and earned them the Excellence in Patient Care Award at AGILE 2026.
Real-Time Quality Oversight Across Every Branch
For organizations with multiple locations, achieving consistent quality across the entire organization can often feel out of reach, but with the right partner, quality oversight becomes not only possible, it becomes scalable and sustainable across dozens of locations.
Interim HealthCare Great Lakes, an organization with 43 locations across five states, developing strategies to unify their quality oversight was critical to their success.
“Our quality leadership relied heavily on the QAPI Executive Dashboard because it consolidates everything—clinical indicators, operational trends, and quality measures—into one central, easy-to-interpret view,” said Interim HealthCare Great Lakes Owner and CEO Steven Alessandro.
“Similarly, the Axxess CAHPS Portal helped us overcome the challenge of delayed or limited insight into patient feedback,” said Alessandro.
Interim HealthCare Great Lakes’ increased visibility enabled them to sustain strong value-based purchasing (VBP) performance and high CAHPS scores across multiple states and service lines. This level of consistency ultimately earned them the Culture of Integrity Award at AGILE 2026, demonstrating that when quality is visible, it becomes more manageable and can lead to lasting success.
A Five-Star Future Starts With the Right Partner
When organizations have the right tools, delivering exceptional care becomes a reliable standard rather than an aspirational goal. With the Axxess platform, organizations gain the clarity and structure needed to consistently achieve and sustain five-star performance.
To learn more about the Axxess ecosystem, click here.