Home Care Mobile App

[steve]

Does anyone know if or when Axxess will roll out a Mobile App for actually being able to enter visit notes etc?

[mmontes]

I’m waiting on the same thing. I’m glad to see your post here though. I posted made a post that was critical of how poorly Axxess functions in the field and the limited functionality on a smart phone but I guess the moderators didn’t like that and never published my post.

Their answer to me? Access Axxess using an ipad or laptop in the field. First of all, we can’t afford to outfit all our staff with ipads and laptops, but even if we did, it would be cost prohibitive to pay for data plans for all those devices. I don’t think that Axxess realizes that we don’t just see upper-middle class patients all day. A large majority of patients we see do not have wifi for our clinicians to connect to. Therefore we have them collect EVV and attempt to chart on their phones. This is clunky and inefficient due to the fact that the site does not have a feature for mobile browsing.

How has your company dealt with this inconvenience? How are your clinicians charting and accessing information out in the field?

[steve]

Some of our clinicians do well with the charting and others don’t. Even our DON has issues in some patients home and not in others. Sometimes the app opens with Chinese language. Axxess told us to take a screen shot of the Chinese but we can’t do that do to Hippa restrictions within the App. Tech support should have known this. We still have to chart sometimes by paper for the Personal Care side and upload into the patients charts which is a real time consuming and pain in the a… We even have issues using a tablet at times.
We had AngenyCore at one point and it worked well but is not useful with Skilled and Personal Care scheduling.
We are currently looking at other software solutions.

[steve]

By the way, Nobody from Axxess will respond to your posts here.

[allstorecoupons16]

Just FYI: A year later and still no integration of clinician notes to the app. Now they have problems where the Map shows only a blue screen, the Start task verification button doesnt appear. I really wish we can make this a top search result in Google when other businesses wants to try Axxess out. If I knew about this, I wouldnt have availed their services.

[amandaggarcia11]

The HomeCare Product will begin launching mobile documentation this year. Axxess will send a notification through the messaging center as soon as this is available for users.

[amandaggarcia11]

Thank you for using Axxess.

We are pleased to announce the release of new mobile documentation in Axxess HomeCare.

Mobile custom visit notes are now available on iOS and Android devices, so caregivers can document visit information at the point of care. Custom visit notes enable caregivers to deliver quality care tailored to individual client needs and ensure compliance by performing tasks exactly as outlined in the client’s care plan.

Notes are easy to view on mobile devices, and each section can be expanded and collapsed for convenient navigation. Caregivers can view care plans, daily living tasks and instructions, and include visit details when completing custom visit notes.

For additional information and instructions on creating mobile custom visit notes, please visit our Help Center. Axxess is dedicated to delivering an exceptional client experience with solutions that put you first.

The Axxess Team